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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,209 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,209 reviews

July 30, 2024

This is the best Lexus dealership I have been to. Great friendly and professional service More

by Bobbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jul 31, 2024 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

July 30, 2024

Brian was very professional and ensured I was well taken care of. Wait time was minimal. More

by pavegene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jul 31, 2024 -

Lexus of Albuquerque responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

July 28, 2024

Super friendly staff that know how to take care of people. I Love this place! More

by mfasano2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Johnson, Robert Estrada
Report | Print
Jul 29, 2024 -

Lexus of Albuquerque responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

July 27, 2024

People extremely friendly & helpful. Superb service! I have no trouble getting my appointments and they’re very good about getting my car out in time. More

by Barbaramir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep Jaimie
Report | Print
Jul 29, 2024 -

Lexus of Albuquerque responded

Hi Barbaramir, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2024

Poor communication, poor preparation of documents, poor delivery, did not set up or pick up dealer trade. More

by lvjewel66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wright
Report | Print
Jul 31, 2024 -

Lexus of Albuquerque responded

lvjewel66, Thank you for informing me about your recent experience with us. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime, please feel free to contact me. Mont Porter General Manager rporter@Group1auto.com

July 26, 2024

Dependable, timely and friendly. Juan is my service tech. Helpful and knowledgeable. Loaner car provided. Thanks! More

by DonC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Jul 26, 2024 -

Lexus of Albuquerque responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2024

Kevin was great, he had great customer service, wasn't pressured to make a purchase or decision. Kevin was very knowledgeable about all vehicles that were shown and or suggested to us. We were also offere More

by Christina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo
Report | Print
Jul 26, 2024 -

Lexus of Albuquerque responded

Hi Christina, we're happy you found Kevin to be so supportive during your experience here at Lexus of Albuquerque. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2024

Went in and looking for a car but then a cross over caught my eye they actually let me look take my time didn't rush got the vehicle next day seen I came later in evening would recommend Lexus of albuq More

by kaygut94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Torres
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Jul 26, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

July 24, 2024

Love the Service Department (Robert Estrada). Will be happy when the trailers are gone. They are not very comfortable or nice. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Jul 26, 2024 -

Lexus of Albuquerque responded

Hello Linda, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

Very nice people there. Service was performed on time will definitely return for my next service. More

by tinner917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jul 26, 2024 -

Lexus of Albuquerque responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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