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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,149 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,149 reviews

March 19, 2024

I have the best advisor, Jamie! He explains in detail, makes sure my car & suv are kept in tip top shape. All staff was wonderful from checking me in to getting my loaner. I thank y More

by Wendysangels3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Mar 22, 2024 -

Lexus of Albuquerque responded

That's fantastic to hear! Jamie is a dedicated and knowledgeable advisor, and we're thrilled that you had such a positive experience with him and our entire team at Lexus of Albuquerque. Thank you for recommending us, and we look forward to providing you with excellent service in the future as well!

March 19, 2024

Frank Valencia sales very knowledgeable and goes out of his way to find what is requested and excellent follow up after the sale. More

by Gatencio1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia
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Mar 21, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 18, 2024

Everyone was very nice and helpful . My car seems to be running better after the service was done. More

by Lillrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 20, 2024 -

Lexus of Albuquerque responded

That's fantastic to hear! We're glad that everyone at the dealership was nice and helpful, and we're delighted that your car is running better after the service. We're here to help and ensure your continued satisfaction with our services!

March 18, 2024

Being under construction is why I gave it a 4 star. The big problem was the Service department area fills up fast. But other then that great customer service. More

by nmp649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Daniel Perez
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Mar 20, 2024 -

Lexus of Albuquerque responded

Thank you for sharing your experience. We appreciate your feedback and apologize for any inconvenience caused by the ongoing construction. We're glad to hear that despite this issue, you still received great customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Daniel Perez is the best service man. He keeps me informed and is very respectful, helpful and kind. More

by Ida
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 19, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words Ida! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

Almost 20 years of providing service to my vehicle. Thanks Daniel and Lexus team for the outstanding service. More

by gdorsey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Mar 19, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 16, 2024

I have always been treated with respect and a a special customer. They’ve also been great at calling me by name. More

by Swfungirl493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Berunda, Kassandra Muldez
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Mar 19, 2024 -

Lexus of Albuquerque responded

That's wonderful to hear! We're glad that you've consistently received respectful treatment and felt like a valued customer at our dealership. It's important to us to make every customer feel special, and we're pleased that our staff has been attentive in addressing you by name. We're here to ensure your continued satisfaction with our services!

March 16, 2024

Prompt, courteous service. Had the part in stock that I needed. Many choices for appt times. Nice, friendly staff. More

by hopedog1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
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Mar 20, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 14, 2024

Service was done quickly and on time. I would definitely recommend this service facility to anyone. More

by Admonto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Mar 19, 2024 -

Lexus of Albuquerque responded

That's great to hear! We're glad that the dealership's mechanics were able to address the issues with professionalism and that you found the car was serviced properly. We're here to ensure your satisfaction with your vehicle's maintenance!

March 14, 2024

They are always helpful and don’t try to sell us on something we don’t need. More

by maryjaynemaly@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Mar 19, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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