Back

Lexus of Albuquerque

Albuquerque, NM

4.8
1,214 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

Directions

By Type

Showing 1,214 reviews

April 27, 2024

Robert is alway pleasant and professional! So glad he has been our service rep these last three years! Not sure the name of the young man who greeted me this morning, but loved his fun natur More

by Bernadette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist and young man who greeted me, Robert Estrada
Apr 30, 2024 -

Lexus of Albuquerque responded

It's great to hear that you've had a positive experience with Robert as your service representative for the past three years! We're glad he's been pleasant and professional. It's also nice that you encountered a young man with a fun nature during your recent visit. We appreciate your patience regarding the crowded space and limited seating, and we're also looking forward to the completion of the new Lexus building to enhance your experience. We're here to ensure your satisfaction and make your experience with us exceptional every time!

April 27, 2024

Lexus of Albuquerque is my go-to dealership/service provider for my GX460! Daniel is always the best and ensures I receive the best care for my car! Thank you. I'll definitely return, again. More

by mrspib15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
May 02, 2024 -

Lexus of Albuquerque responded

That's great to hear! Daniel and the team at Lexus of Albuquerque are glad to have you as a satisfied customer. We're here to assist you and ensure your continued satisfaction with our services!

April 25, 2024

The customer service was great. I highly recommend Frank he was truly amazing and explained everything to us and was patient. He made our experience buying a Lexus very easy. I’m e More

by Janice.g
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 28, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Frank provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Matt was able to schedule them in quickly after I ran across an object on the Interstate. More

by haigh44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Joseph
Apr 27, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a quick experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Always a pleasant experience visiting. My point man, Robert Estrada, always treats me well and the staff is extremely friendly More

by tolu.okusanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Apr 27, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Great service very good advisers Robert Estrada takes the time to explain our needs. Would recommend him and Lexus to our friends and family. More

by bcasaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Apr 27, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

Lexus of Albuquerque is by far one of the best dealerships in New Mexico. A pleasure to go to. More

by Lee Haines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph *****
Apr 25, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 21, 2024

Outstanding customer service. .special thanks to John Chavez for his people person attitude and professionalism More

by artlynn1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chavez
Apr 23, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that John provided outstanding assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 21, 2024

It’s hard to accurately evaluate this dealership due to the fact that they are under construction. Prior to the construction I would have rated them five stars. The last two times I scheduled service I arr More

by Clm42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Apr 25, 2024 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 19, 2024

Jaime B. was most friendly, extremely helpful, and provided great service. Always kept me informed with a status on progress of my vehicle even on his day off More

by Eduran
Recommend Dealer
Yes
Employees Worked With
Jiame, borunda
Apr 23, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jaime provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

...
59
...