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Lexus of Albuquerque

Albuquerque, NM

4.8
1,529 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,529 reviews

February 15, 2026

Always reliable and fast. Plus great waiting room features. Daniel and Juan great representatives for your company. More

by vernonjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Feb 18, 2026 -

Lexus of Albuquerque responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

February 14, 2026

Jaime Borunda is the best service advisor! Always details what I need or do not need. Lexus service is the best! More

by ajhidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Feb 15, 2026 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2026

Every time I take my car in my service advisor, Daniel Perez is professional and has excellent service skills. When I get my car back, it’s clean. More

by mapodaca0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Feb 15, 2026 -

Lexus of Albuquerque responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 13, 2026

I had a fantastic experience at the Lexus dealership, where everyone made me feel welcome and valued every single time. JAIME was especially great, patient, and truly went above and beyond to make the pr More

by NMLexusFam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Feb 15, 2026 -

Lexus of Albuquerque responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Albuquerque! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 13, 2026

Very professional and organized. They had a very nice waiting room. The work was done as promised! More

by J2a2b2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden
Feb 15, 2026 -

Lexus of Albuquerque responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!

February 11, 2026

Dealership was very easy to work with. No haggling for a quality product with friendly service. More

by ricmed49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabricio Ugarte and Wright Zimmerly
Feb 13, 2026 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 10, 2026

Today I had a fabulous experience purchasing my second vehicle from Lexus of Albuquerque! My salesman, CHUCK CUNNINGHAM, worked with me tirelessly until I found the "perfect" vehicle that met all of my p More

by treva dodson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert in service and Daniel in finance. (Daniel is a HOOT!), Chuck Cunningham
Feb 13, 2026 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 08, 2026

Lexus of Albuquerque is great! I'm always happy with my service appointments and Juan is amazing to work with! Highly recommend! More

by Melanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in service
Feb 11, 2026 -

Lexus of Albuquerque responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 07, 2026

Great service and nice facility. Jaime did a great job of keeping us informed and going over everything More

by sfengland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Feb 11, 2026 -

Lexus of Albuquerque responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 04, 2026

My service advisor Jaime Borunda has been absolutely fantastic. Good communication, kept me informed, and has been a pleasure to work with. However, on 2 occasions now the service techs have done a poor More

by shakes626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Borunda 5 stars
Feb 07, 2026 -

Lexus of Albuquerque responded

Hello, shakes626.I'm happy to hear Jaime has treated you great, communicated with you well, and was able to assist with your tire replacement. I apologize for the incorrect diagnosis of your cabin temperature fault. Lexus of Albuquerque strives to achieve correct diagnosis when we repair every single vehicle. We also follow a strict Fixed Right First Time protocol. Your business, loyalty, and trust means the world to us and I'd greatly appreciate the opportunity to assist you when your vehicle requires service again. Please reach out to me at anytime at 575-489-2346   Kevin Saiz Service Director Lexus of Albuquerque ksaiz@Group1Auto.com 575-489-2346

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