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Lexus of Albuquerque

Albuquerque, NM

4.8
1,215 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,215 reviews

April 19, 2024

Jaime B. was most friendly, extremely helpful, and provided great service. Always kept me informed with a status on progress of my vehicle even on his day off More

by Eduran
Recommend Dealer
Yes
Employees Worked With
Jiame, borunda
Apr 23, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jaime provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 19, 2024

Excellent customer service. Very helpful and I appreciate all their customer service. Thank you so much! More

by werleyjul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob , Kassandra Muldez
Apr 20, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 19, 2024

The customer service provided by Daniel was phenomenal. The whole team not only made sure my car was taken care , but that I was taken care of while it was in the shop. Dealership service gets a bad rap, b More

by Rosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail, Daniel Perez
Apr 20, 2024 -

Lexus of Albuquerque responded

That's fantastic to hear about your phenomenal experience with Daniel and our team! We're thrilled that we took excellent care of your car and provided top-notch customer service. It's great to know that you're so satisfied that you won't consider taking your car anywhere else. Daniel and Abigail will be delighted to hear your kind words, and they'll continue to take care of you in the future.

April 18, 2024

Excellent customer service, especially Mr. Estrada and Mr. Torres. They were most helpful to day More

by ronwakefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Mike Torres
Apr 19, 2024 -

Lexus of Albuquerque responded

We're thrilled to hear about your positive experience and the excellent assistance provided by Mr. Estrada and Mr. Torres. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

April 18, 2024

This was my first visit but it won't be my last. The service advisor and other staff were very friendly and professional. I didn't feel pressured and I feel I paid a fair price for the work done. More

by rarussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dalen
Apr 20, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Everything was great and it was a great experience. I love my car. Thank you More

by bdpayne102
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Brutyn
Apr 16, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 13, 2024

Timeliness thoroughness courtesy next next next next next next next next next next next next More

by Wynnphillips2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Apr 16, 2024 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a timely and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

The 30k maintenance was done and reasonably priced, however, the cleaning of the battery corrosion was an extra $75 which seems ridiculous. I have dealt with Gary Gabaldon with my last three Lexus cars More

by Pswanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon
Apr 13, 2024 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Pete Ponce Service Manager (940) 326-4534 pponce@Group1Auto.com

April 11, 2024

Juan my service advisor it great! Always friendly and clear on explaining everything. Thank You Juan! More

by cindyhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 13, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Daniel Perez is a service advisor who cares about his customers, he will communicate with you throughout your entire process. And genuinely engage with you, which is refreshing to see in this industry! T More

by andrewtinsley10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Daniel Perez
Apr 12, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Daniel provided communicative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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