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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,136 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,136 reviews

November 22, 2023

Fast service, accurate, professional, friendly, and timely. Got there on time and was out of there on time. More

by Maritza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier, Robert Estrada
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Nov 28, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

The best people and experience! It has been a pleasure to take my Subaru here from the sales to service, it’s been a great experience. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 23, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

The people are friendly, but I came in for a 45 minute service call at 8 AM yesterday and didn’t get out of the dealership until after 11:00 AM. So how do you think my rating would come out? More

by christiecs100
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Perez
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Nov 21, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Nov 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the extended wait times you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

November 21, 2023

I got a great deal with my car when I bought it. And let me tell you that the service is amazing! Andrew Padilla is the best and always updates me on what’s going on. I will definitely be getting an More

by Vivianu2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
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Nov 23, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you've had a great car-buying experience and exceptional service at the dealership, especially with Andrew providing top-notch service and keeping you updated. It seems like their attention to detail and communication skills have left a positive impression on you. And hey, sometimes the little things like a good cup of coffee can really enhance the overall experience! Enjoy your Lexus!

November 18, 2023

Reluctant as a buyer with minimal experience, I was super happy to be able to work with Kevin. He is very knowledgeable, professional, and has just the right personality for his position. He is an assist to More

by Brittanygracehayes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin M. , Chuck Cunningham
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Nov 21, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled that Kevin provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 18, 2023

Thanks again to Robert Estrada and Clarisa as always. This is our 4th RX with more to come as a credit to your top notch service. New construction looks great too! More

by ACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Nov 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Robert and Clarisa provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

Chuck and Daniel were very professional answered all my questions and were very good to work with More

by NDLONG15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cunningham
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Nov 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Chuck and Daniel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 16, 2023

Everyone at the dealership was very nice and helpful and Richard was very helpful when I was there purchasing my vehicle. More

by charliewiseman53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Valdez
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Nov 18, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Richard provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Very responsive team, from the moment you pull in the lot, to reception, engagement with staff and check out. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Nov 18, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Juan Chavez goes above and beyond. Great service man. Always very understanding and always gets back to me. More

by Ivettebaez6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Nov 15, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 15, 2023 -

Ivettebaez6 responded

Big thank you to Juan Chavez for great service to his customers.

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