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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,170 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,170 reviews

December 17, 2023

The service people are very professional and it is one of the best experiences I have had. They always work with you when you need a loaner and they are open Saturday. More

by ZD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady that does the loaners and the cashier is excellent. She is very efficient and helpful , Robert Estrada
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Dec 19, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

Danny & team always makes this customer very very happy! Thank you to Lexus of Albuquerque! More

by nmgieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Dec 19, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Danny provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

Danny took very good care of my car! Awesome attitude! Will recommend to family and friends! More

by Laura Juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Dec 19, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Danny provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 17, 2023

Great service. The service was timely and the service people did what they stated they would do. More

by douglas2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Dec 19, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

My wait time was 4 hours when they said 2 - I think my order for an oil change was lost. The dealership is under construction and was a sh** show. Phone kept ringing with no one to answer it. Really bad e More

by pamalucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Dec 26, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us and the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me at (575) 489-2451. I look forward to speaking with you. Pete Ponce, Service Manager

December 15, 2023

Great dealership! Robert Estrada is a knowledgeable service writer and always is looking out for the customers best interest. More

by RES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Dec 19, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

This is my third Lexus and I have always enjoyed taking my car to the dealership. Everyone is helpful, professional and always make me comfortable with the work they do. More

by mlhochr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew was my contact yesterday
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Dec 15, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear you've had consistently positive experiences with Lexus of Albuquerque! Having that trust and comfort with the service team can make car maintenance a stress-free process. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

The on going construction is a bit of a problem, but I continue to receive good customer service from Daniel. More

by Lrolls1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Dec 13, 2023 -

Lexus of Albuquerque responded

It's good to know that despite the inconvenience of construction, Daniel continues to provide you with good customer service. Changes or expansions often bring disruptions, but it's great to hear that the service quality remains consistent. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Daniel Perez is a great service advisor. He really takes good care of me and my vehicles. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Dec 13, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Daniel provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Juan is a great service rep. He does a great job getting our car serviced properly. Everyone at this dealership is polite and friendly. More

by rhberch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Dec 12, 2023 -

Lexus of Albuquerque responded

We agree with you, Juan is an excellent service representative, ensuring your car gets the proper attention and care it needs. Having a polite and friendly team can enhance the overall experience. We appreciate your business. We look forward to assisting you in the future.

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