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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,202 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,202 reviews

January 30, 2024

Professional, courteous. Offered options while my car was being serviced. Choice of loaner, Uber or food truck lunch. This was greatly appreciated as I drive 2 hours for ser More

by aschanefelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
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Feb 01, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 29, 2024

Daniel is a great service advisor. He always takes good care of us. He is always in touch. More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Jan 30, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 29, 2024

My Service rep, Jaime, communicates well; service is always done on time. A+ to all! More

by Lauratilson72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda, Andrew
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Jan 31, 2024 -

Lexus of Albuquerque responded

It's great to hear that Jaime, your service rep, communicates well and ensures that the service is done on time. We appreciate your positive feedback! Thank you for choosing our service, and we look forward to assisting you in the future!

January 29, 2024

Andrew took care of me in a minimal period of time. All the staff at the dealership are top notch. Programming of a new key fob took only about 30 minutes. More

by Scottgeo50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
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Jan 31, 2024 -

Lexus of Albuquerque responded

Great to hear that Andrew and the staff at the dealership provided top-notch service! It's always good when things can be taken care of efficiently, and it sounds like the programming of your new key fob was a quick and smooth process. Safe driving!

January 26, 2024

I was helped and welcomed immediately, the staff was knowledgeable and serviced my car faster than expected. Friendly from start to finish. More

by gilmart17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Damon
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Jan 30, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

Robert is a great service writer he listens to your concerns and gets the job right. More

by waynehertel2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Jan 30, 2024 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Robert provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 22, 2024

They Always have good customer service very helpful and greetings love my Lexus of Albuquerque More

by Rodney m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Jan 25, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words Rodney! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

The staff was very courteous. Daniel Perez was very helpful and was able to give us a discount. The loaner vehicle was clean and comfortable. The checkout was quick. The brake rep More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 25, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 20, 2024

Good help from D Perez; comfortable waiting area. Good value on today's wheel alignment, but past charges have been high. More

by df
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Jan 23, 2024 -

Lexus of Albuquerque responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 17, 2024

Always great service and professionalism. Answers all questions thoroughly and keeps me informed of progress on all service projects. More

by garyfelicetti1539
Workmanship
Recommend Dealer
Yes
Employees Worked With
Juan
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Jan 21, 2024 -

Lexus of Albuquerque responded

We're delighted to hear that you consistently receive great service and professionalism and that your questions are answered thoroughly. It's fantastic that you are kept informed of the progress on all service projects. Thank you for choosing us, and we look forward to continuing to provide you with excellent service! Safe travels!

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