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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,135 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

November 02, 2023

Ever since Pete took us under his wing we have had the best service ever! Thank you Pete! He's the best! More

by lala.lab.lb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Nov 03, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Pete provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 31, 2023

Lexus Albuquerque is good take care of u High recommended to all of you. ! Thank you for your good service! More

by Thanh Nguyên
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 02, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear that Lexus of Albuquerque takes good care of our customers. Providing excellent service is essential for building trust and loyalty. Your positive feedback is much appreciated!

October 31, 2023

This is an excellent dealer. Their service department does a completely thorough inspection of the vehicle, and they can make any needed repairs. 5+ stars rating! More

by Wsandersoniii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime (service department)
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Nov 02, 2023 -

Lexus of Albuquerque responded

It's great to hear that Lexus of Albuquerque is an excellent dealer with a service department that conducts thorough inspections and can make needed repairs. A 5+ stars rating is a strong endorsement of our quality of service. Your positive feedback is greatly appreciated!

October 27, 2023

Since the passing of Rob Jordan, Mr. Dalen has supplied me with excellent recommendations and subsequent excellent care of my car. More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Dalen
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Nov 01, 2023 -

Lexus of Albuquerque responded

It's great to know that Mr. Dalen has stepped in and provided you with excellent recommendations and care for your car. Quality service and support are important, and it's wonderful that you've continued to receive it. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting in the future.

October 26, 2023

I’ve always had a great experience. Jaime is very professional. He always goes the extra step to make sure everything is taken care of. Will always bring my car back here. More

by janet.berry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Nov 04, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Jaime provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 23, 2023

Robert Estrada is the best, he truly knows his onions. He lives custom service, best I’ve ever dealt with. More

by Jon in ABQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Oct 25, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear such high praise for Robert and his excellent customer service. Having someone who is knowledgeable and truly dedicated to providing exceptional service can make a significant difference in the overall customer experience. Your positive feedback is valuable!

October 19, 2023

Matthew, Anthony and Shirley made my visit superlative. All three created an experience that was very positive. More

by buttonbooks
Recommend Dealer
Yes
Employees Worked With
Matthew, Anthony, Shirley
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Oct 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a positive experience and that Matthew, Anthony, and Shirley provided superlative assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

The ease of getting an appointment was a plus! Matthew Joseph, the Service Advisor promptly met me at the car & kept me informed through the service! They had me in & out in 1 hour & a half!! More

by Castalk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Joseph, Service Advisor
Report | Print
Oct 21, 2023 -

Lexus of Albuquerque responded

It's great to hear that you found the ease of getting an appointment to be a plus and that Matthew, the Service Advisor, provided you with prompt and informative service. Getting in and out in just an hour and a half is a testament to our efficiency. Your positive comments and satisfaction are appreciated.

October 17, 2023

Easy, transparent, and friendly. Thanks for everything and getting me into an agile that I was looking for. More

by Wyomtns80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
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Oct 19, 2023 -

Lexus of Albuquerque responded

We are glad to hear that your experience was easy, transparent, and friendly. Your feedback is greatly appreciated, and we're delighted that we could assist you in finding the agile you were looking for. Your satisfaction is our priority, and we're here to help. Thank you for choosing us!

October 16, 2023

Best oil change service wise ever. Robert was super awsome.screw 15 word minimum why? More

by jadanczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Oct 17, 2023 -

Lexus of Albuquerque responded

It's wonderful to hear that you had the best oil change service experience ever and that Robert provided exceptional service! We truly appreciate your feedback and are delighted that you had such a positive experience. We're here to provide outstanding service and make your experience as pleasant as possible. Thank you for choosing us!

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