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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,168 Reviews
Call Dealership (800) 748-1951
View Awards

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,168 reviews

November 15, 2023

Very responsive team, from the moment you pull in the lot, to reception, engagement with staff and check out. More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 18, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a top-notch experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Juan Chavez goes above and beyond. Great service man. Always very understanding and always gets back to me. More

by Ivettebaez6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Nov 15, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Juan went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Nov 15, 2023 -

Ivettebaez6 responded

Big thank you to Juan Chavez for great service to his customers.

November 12, 2023

Everyone was very pleasant and they all worked hard to get the car that I wanted. More

by athenaperea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Nov 14, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 11, 2023

Always pleased with the service provided by Danny Perez and the personnel from greeting to final goodbye Work performed as per what I was told was necessary More

by torr313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clarissa Kenny, Daniel Perez
Report | Print
Nov 12, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Danny provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Lexus of Albuquerque is awesome! Their staff is friendly, professional and knowledgeable. I highly recommend them. I love my Lexus. More

by julie.vega1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Nov 11, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 10, 2023

They are very responsive and friendly. I am very happy with the service I receive. More

by Saradom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Nov 11, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Great costumer service the guy Andrew who helped me out kept me updated an got me in an out More

by Angel bibiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Nov 12, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that you had a great experience and that Andew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Great service, organized and professional! Everyone is always willing to help and makes the customer his or her top priority! Thanks More

by lmdt0309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Nov 12, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 08, 2023

The communication and information about the service issues of our automobile and cost to remedy the issues was extremely unprofessionly relayed to us. Outling the issues, costs, and what is included More

by Eddie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wright Zimmerly, Robert Estrada, Daniel Perez
Report | Print
Nov 08, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for this negative experience during your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at pponce@Group1Auto.com. I look forward to speaking with you. Pete Ponce, Service Manager

November 04, 2023

Making my appointment was super easy and at the time that workes best for me. The service was great!! and my vehicle was done in a very reasonable time More

by 2joseam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime E Borunda
Report | Print
Nov 07, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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