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Lexus of Albuquerque

Albuquerque, NM

4.8
1,135 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

September 26, 2023

Very poor! Appt. Took 5 hours! Just to get new second key & have rattle by radio checked. Still have rattle. I love my Lexus & purchased one of the first to b More

by Betty Smith
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only met Juan
Sep 27, 2023 -

Lexus of Albuquerque responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 16, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the extended appointment duration and the unresolved rattle issue. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

September 26, 2023

Despite ongoing renovations the staff has made excellent adjustments and continue to make customers’ feel valued, appreciated and comfortable with adjusting to the changes. The temporary facilities are acco More

by rgonzales74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Sep 28, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2023

Daniel is efficient and always conscious of my time. I trust him and his team with my 1999. That's right a 1999 Lexus ES300 Coach Platinum Edition baby😁! More

by Coach Platinum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 28, 2023 -

Lexus of Albuquerque responded

We are glad we could help!

September 24, 2023

Very good customer service they get the job done. ...thank you for always helping me withvwhatever issues I have with my Lexus More

by annasotelo76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Sep 26, 2023 -

Lexus of Albuquerque responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 23, 2023

Excellent service and competent and courteous staff. I feel like an important customer. Love having an assigned service advisor. More

by MWABQNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Sep 26, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 22, 2023

Excellent customer service! Everyone is so friendly and genially nice. I always feel so welcome there. More

by jvig21909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Sep 26, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 22, 2023

Very professional and experienced. Mike was very helpful and was willing to go the extra mile to Even help my wife set everything up inside the vehicle. More

by Coach Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Paquet
Sep 26, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled that Mike provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 22, 2023

The service department at Lexus of Albuquerque is always prompt, efficient and polite. One of the reasons I keep coming back. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 26, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 22, 2023

Danny in service dept is great! When I purchased car, the salesman and everyone else was excellent also More

by Maggie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Griego, Chuck Cunningham, Daniel Perez
Sep 26, 2023 -

Lexus of Albuquerque responded

Congratulations on your new vehicle! We are thrilled that Danny provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 21, 2023

I always expect and receive the best service. Everyone is always so kind and pleasant.. More

by gggardenhire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 24, 2023 -

Lexus of Albuquerque responded

It's truly wonderful to hear that you had an amazing experience with Lexus of Albuquerque. Thank you for sharing your glowing review! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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