
Lexus of Albuquerque
Albuquerque, NM
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I always have a great experience at the Lexus of Albuquerque dealership. The staff is very professional and took good care of my needs especially my regular point of contact, Robert Estrada. I would Albuquerque dealership. The staff is very professional and took good care of my needs especially my regular point of contact, Robert Estrada. I would recommend him any day More
I’m giving a four star rating strictly based on the service technician. Matt was very sweet and helpful. I’m super disappointed with the actual mechanics who worked on my vehicle. They did a great job service technician. Matt was very sweet and helpful. I’m super disappointed with the actual mechanics who worked on my vehicle. They did a great job but part of the reason I made such an early appointment was so I could get my car back early. Instead, I received a review of the issue and what needed to be fixed by 8:20 am, and after having reached out to my service representative at 1:00 pm, was told the mechanics had been working on other vehicles and hadn’t fixed mine yet. I was one of the first to have dropped my car off and it wasn’t ready until nearly 3:00pm. This happens every time I take my car for service at Lexus of Albuquerque. It’s very frustrating. Makes me feel like other customers are more important than I am. More
This is an excellent dealer. Their service department does a completely thorough inspection of the vehicle, and they can make any needed repairs. 5+ stars rating! Their service department does a completely thorough inspection of the vehicle, and they can make any needed repairs. 5+ stars rating! More
I’ve always had a great experience. Jaime is very professional. He always goes the extra step to make sure everything is taken care of. Will always bring my car back here. Jaime is very professional. He always goes the extra step to make sure everything is taken care of. Will always bring my car back here. More
The ease of getting an appointment was a plus! Matthew Joseph, the Service Advisor promptly met me at the car & kept me informed through the service! They had me in & out in 1 hour & a half!! Matthew Joseph, the Service Advisor promptly met me at the car & kept me informed through the service! They had me in & out in 1 hour & a half!! More