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Lexus of Albuquerque

Albuquerque, NM

4.8
1,135 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

July 30, 2023

Great staff and very efficient and friendly. Daniel is always attentive to my service needs. More

by jeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Aug 02, 2023 -

Lexus of Albuquerque responded

Jeanne, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 29, 2023

Very trustworthy! Customer service is always top notch. I will purchase my next car from them without doubt! They are part of my family. More

by townsendbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Aug 04, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words and this wonderful review!

July 29, 2023

Kassandra is wonderful, I had some frustrations with service and she made it right thankyou More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Aug 04, 2023 -

Lexus of Albuquerque responded

Jill, we are glad we could help!

July 28, 2023

Juan, Robert, Pete, and Matt, good job! Well done! Have a nice Lexus Dealership day. Francis Eggert More

by Francis M Eggert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada, Daniel Perez
Jul 28, 2023 -

Francis M Eggert responded

Excellent service and response time.

Aug 02, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff, we appreciate it!

July 27, 2023

Daniel provided very professional and helpful service and answered several questions I had about car technology. More

by djander7
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Jul 30, 2023 -

Lexus of Albuquerque responded

We are glad we could help!

July 27, 2023

Late. Jacob was not there as I reserved took 5 hours for oil change. Phone response is horrible. Had to call several times to speak to a real person. To t More

by Faye Detry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jusn
Aug 09, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

Aug 10, 2023 -

Faye Detry responded

You can call me 5052358075

Aug 13, 2023 -

Faye Detry responded

This is my second response Call me 5052358075

July 26, 2023

Great dealership. Hope the reconstruction is speedy. Robert is top notch. Hope you are paying him well! More

by LORENNEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jul 31, 2023 -

Lexus of Albuquerque responded

Thank you so much for your positive comments about Lexus of Albuquerque!

July 26, 2023

Robert Estrada service agent is wonderful to deal with, very knowledgeable, helpful and courteous, patient More

by strambley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Martin, Robert Estrada
Jul 31, 2023 -

Lexus of Albuquerque responded

We're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 26, 2023

Good experience even though they are under a remodel project. Car ready when promised. Art More

by aob5008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 31, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 26, 2023

Andrew in your service Department is aces! He is the reason we choose your dealership over santa fe. More

by audrey61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew P.
Jul 31, 2023 -

Lexus of Albuquerque responded

We appreciate your positive review about your recent experience with us!

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