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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,227 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,227 reviews

September 14, 2023

Any dealership can sell you a car but service is where it counts. Their service department is the best. Daniel is always accommodating and gets my car in quickly. Great work by his department and even thoug More

by Dodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Sep 25, 2023 -

Lexus of Albuquerque responded

Thank you for choosing Lexus of Albuquerque! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Daniel and his dedication to providing you with an excellent service experience. We look forward to your next visit!

September 13, 2023

Excellent employee reception, provision of service info. and accommodations. Timely,vehicle service provided, and also, excellent quality of vehicle services provision. More

by marshallrio
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember employee name.
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support!

September 12, 2023

Great service over eight years. Staff both in sales and service are professional and friendly. Highly recommend. More

by mpenman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Sep 17, 2023 -

Lexus of Albuquerque responded

Lexus of Albuquerque is very grateful for your loyal patronage and is very pleased to hear that we could provide you with exceptional service and sales experience! Thank you for the Five Star review and your business. We look forward to serving you again in the future!

September 11, 2023

Jamie explained everything to me and answered my questions. He was polite and thorough. I received good service. More

by margueriteaville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 5 stars, Robert Estrada
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Sep 19, 2023 -

Lexus of Albuquerque responded

Thank you for sharing your positive experience with Jamie! We're delighted to hear that he provided you with excellent service by explaining everything clearly, addressing your questions, and being polite and thorough. Customer satisfaction is our top priority, and we're thrilled that Jamie could meet your expectations. We appreciate your business and look forward to serving you again in the future!

September 11, 2023

The service team at Lexus of Albuquerque is always so nice and helpful. Great experience even with the construction. More

by frannie.holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalen
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Sep 19, 2023 -

Lexus of Albuquerque responded

We greatly appreciate your kind words about our service team at Lexus of Albuquerque! Providing a positive and helpful experience is a top priority, and it's wonderful to hear that they continue to deliver exceptional service, even during construction. Your feedback is valuable to us. Thank you for your continued trust in our dealership, and we look forward to serving you again in the future. Safe driving!

September 11, 2023

Every visit has always gone great! !! Wonderful people providing excellent service. The gal at the front desk is so sweet and kind More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
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Sep 21, 2023 -

Lexus of Albuquerque responded

It's fantastic to hear that every visit to Lexus of Albuquerque has gone great for you and that you've consistently experienced wonderful people providing excellent service. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

September 11, 2023

This dealership is known for its excellent customer service, and very large selection of quality vehicles. More

by bward3230
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Melgarejo
Report | Print
Sep 14, 2023 -

Lexus of Albuquerque responded

Thank you for the Five-Star review and for choosing Lexus of Albuquerque. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 10, 2023

Everyone is always so helpful and friendly at Lexus. Anytime I need anything they’re always quick to help. I highly recommend. More

by Meg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Sep 21, 2023 -

Lexus of Albuquerque responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 10, 2023

Everyone was real nice. They said they washed my car. That was a lie they did not wash it. Juan was real nice to work with. The lady at the desk was very helpful. Over More

by Jcruza49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez. 5 star
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Sep 27, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I understand your frustration with your car not being washed. I would like an opportunity to address your concerns and earn your business, please contact me at (575) 489-2300. I look forward to speaking with you. Mont Ponce General Manager (575) 489-2300 rporter@Group1Auto.com

September 10, 2023

Always fast and friendly service. I called to get my car serviced, to my surprise they got it in the very next day. More

by lopezdenise301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 22, 2023 -

Lexus of Albuquerque responded

We pleased are to provide convenient and professional service when it is time to service your vehicle. Thank you for your kind words and your Five Star review. We look forward to the pleasure of assisting you again. We appreciate your business.

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