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Lexus of Albuquerque

Albuquerque, NM

4.8
1,135 Reviews

4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,135 reviews

July 19, 2023

This dealership is great! Very happy with my purchase and customer service is great. Employees are friendly and attentive. More

by sallycandelaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime
Jul 29, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Had first routine service with Lexus of Albuquerque. Went very smoothly and efficiently. All staff from beginning to end were friendly and knowledgeable. Nothing was wrong with the vehicle so no surp More

by craft_fiend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Sep 01, 2023 -

Lexus of Albuquerque responded

We are pleased to hear that we were able to provide you with an enjoyable experience on your first visit with us! Thank you for your business and we look forward to the opportunity to assist you again in the future!

July 19, 2023

Daniel, my service writer is awesome. As well as infinitely informative and patient. I can’t say enough about my service experience at Lexus of Albu. More

by trisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Sep 01, 2023 -

Lexus of Albuquerque responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Daniel went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

July 18, 2023

I had a blowout and had it towed to the dealership the AAA tow truck driver gave the car and keys to Daniel Perez who always does a great job - I picked it up today and even under the remodeling situation More

by Kathy
Recommend Dealer
Yes
Employees Worked With
I don’t know their names but everyone was pleasant today , Daniel Perez
Jul 21, 2023 -

Lexus of Albuquerque responded

We are thrilled that you had a pleasant service visit!

Jul 23, 2023 -

Kathy responded

Hi Daniel- good thing I filled this out before I read the techs “1 inch amount of tread “ on the wrong tire !! Thanks for handling it — Kathy

July 18, 2023

The Service department employees provide great customer service. Wait time is reasonable. Great job on the car wash too. More

by rose.ann.bro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Jul 21, 2023 -

Lexus of Albuquerque responded

Thank you for being our customer, we appreciate your kind words!

July 16, 2023

While the service department can be Very busy, they always try to work with the customer, provide a loaner car or Uber ride, and complete work on schedule. More

by chriselam92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jul 19, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!

July 15, 2023

Attentive,friendly, and easy to work with. They were accommodating and I especially enjoyed the tech home visit. It was nice not to have to leave my house in this heat. More

by prisgutz0911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Valencia and Jacob Marez
Jul 19, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 15, 2023

Noticed very low tire pressure on a Saturday morning. I called the dealership and they said to bring it eight over. They took care of everything within an hour. Very happy with their flexibility and th More

by bdaramd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Padilla
Jul 19, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 14, 2023

Always receive good service. My car is in great condition. Have no problem getting scheduled. More

by marvingallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jul 19, 2023 -

Lexus of Albuquerque responded

Thank you for being our customer, we appreciate your kind words!

July 14, 2023

The dealership is honest and my Service advisor Robert Estrada is great. He takes pride with meeting customer needs. I plan to purchase my next auto from this dealership related to the service departme More

by alanrn22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Jul 19, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words about Robert! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!

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