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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,179 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,179 reviews

August 09, 2023

Very well organized, everything went smoothly was in and done within a reasonable amount of time. Service manager was kind and courteous. More

by pmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
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Aug 14, 2023 -

Lexus of Albuquerque responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 08, 2023

Great experience as always! Went to have my car serviced with Daniel and was treated with such respect and professionalism! I highly recommend this dealership especially when it More

by olivia.bertrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
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Aug 12, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 06, 2023

The mess that’s there, I think you are doing the best you can. Thanks More

by connierue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Borunda
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Aug 14, 2023 -

Lexus of Albuquerque responded

Thank you for being our customer, we appreciate your kind words!

August 06, 2023

Good service. Nice people. Easy pickup of car. Nothing much else to say about things. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Estrada
Report | Print
Aug 14, 2023 -

Lexus of Albuquerque responded

Thank you for being our customer, we appreciate your kind words!

August 04, 2023

Jaime and the service staff are so helpful and knowledgeable. I always know I’ll be well taken care id More

by Jenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barunda, Jaime
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Sep 04, 2023 -

Lexus of Albuquerque responded

We are thrilled that Jaime provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

Sep 04, 2023 -

Lexus of Albuquerque responded

We are thrilled that Jaime provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

August 04, 2023

It took 2 1/2 hr to complete routine service in a scheduled time slot. Service area does have issues. Scheduling is an abstraction. More

by c_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie
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Sep 05, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for your scheduling issue. I would like an opportunity to fix this and to earn your business. Please contact: Pete Ponce Service Manager pponce@Group1Auto.com

August 02, 2023

You schedule appointments but fail to schedule your techs to complete scheduled work timely. Extensive wait times. More

by c_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
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Aug 29, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the scheduling issue you encountered. I would like an opportunity to fix this and to earn your business. Please contact me via email. I look forward to hearing from you soon. Pete Ponce Service Manager pponce@Group1Auto.com

August 02, 2023

Quick to return calls, personable, answers questions and makes sure we understand the answer about a rather complicated car. More

by abqwriter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacob Marez, Chris Montoya
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Aug 08, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 02, 2023

Juan in Service was very communicative and kept me informed about the status of my car. He dealt with my warranty company to cover all the costs. Everyone was helpful and very nice! More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service
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Aug 08, 2023 -

Lexus of Albuquerque responded

Victoria, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

August 01, 2023

Lexus of Albuquerque has always treated me like royalty! Hands down best service in all departments. The best ! More

by kdawnmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime and Juan!!!
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Aug 02, 2023 -

Lexus of Albuquerque responded

We appreciate your positive review about your recent experience with us!

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