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Lexus of Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.8
1,222 Reviews
Call Dealership (800) 748-1951
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4821 Pan American Freeway

Albuquerque, NM

87109

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Showing 1,222 reviews

August 02, 2023

Juan in Service was very communicative and kept me informed about the status of my car. He dealt with my warranty company to cover all the costs. Everyone was helpful and very nice! More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service
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Aug 08, 2023 -

Lexus of Albuquerque responded

Victoria, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

August 02, 2023

You schedule appointments but fail to schedule your techs to complete scheduled work timely. Extensive wait times. More

by c_p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Borunda
Report | Print
Aug 29, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize for the scheduling issue you encountered. I would like an opportunity to fix this and to earn your business. Please contact me via email. I look forward to hearing from you soon. Pete Ponce Service Manager pponce@Group1Auto.com

August 01, 2023

Lexus of Albuquerque has always treated me like royalty! Hands down best service in all departments. The best ! More

by kdawnmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime and Juan!!!
Report | Print
Aug 02, 2023 -

Lexus of Albuquerque responded

We appreciate your positive review about your recent experience with us!

July 31, 2023

Lexus of Albuquerque’s Customer Service by our Service Manager, Mr. Robert Estrada, remains excellent. However, we have noticed in a significant decline in the vehicle inventory of new Lexus cars & SUV’s More

by BroncoLillard66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gabaldon, Robert Estrada, Rob Jordan
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Sep 28, 2023 -

Lexus of Albuquerque responded

We appreciate you taking the time to leave us this feedback.

July 31, 2023

Communication by service department was poor on initial visit. Difficulty reaching service department by phone to check on part ordered. New part was installed, problem not repaired, will be calling tomorr More

by A Carlisle
Recommend Dealer
No
Employees Worked With
Juan chavez
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July 31, 2023

Excellent Service with Danny and Clarissa. I enjoyed the hospitality. Great quality care and vehicle service More

by jlucero10.jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Aug 02, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff, we appreciate it!

July 30, 2023

I came in for a regular maintenance. My maintenance representative, Juan was very helpful, explaining everything I needed to know. More

by Jerdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Daniel Perez
Report | Print
Aug 02, 2023 -

Lexus of Albuquerque responded

Jerdy, we are glad we could help!

July 30, 2023

Great staff and very efficient and friendly. Daniel is always attentive to my service needs. More

by jeanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Aug 02, 2023 -

Lexus of Albuquerque responded

Jeanne, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 29, 2023

Very trustworthy! Customer service is always top notch. I will purchase my next car from them without doubt! They are part of my family. More

by townsendbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Chavez
Report | Print
Aug 04, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words and this wonderful review!

July 29, 2023

Kassandra is wonderful, I had some frustrations with service and she made it right thankyou More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Report | Print
Aug 04, 2023 -

Lexus of Albuquerque responded

Jill, we are glad we could help!

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