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Lexus of Albuquerque

Overview Reviews (1,222) Inventory (177)

Lexus of Albuquerque

Name: Lexus of Albuquerque
Address: 4821 Pan American Freeway, Albuquerque, NM, 87109, US
Telephone: (800) 748-1951
Rating: 4.8

4.8

1,222 Reviews

4821 Pan American Freeway, Albuquerque, New Mexico 87109

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Sales: (800) 748-1951

Service: (800) 748-1951

Parts: (800) 748-1951

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Lexus of Albuquerque

Albuquerque, NM

Overview

Reviews

Vehicles

4.8

1,222 Reviews

Call Dealership (800) 748-1951

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4821 Pan American Freeway

Albuquerque, NM

87109

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4.8

1,222 Reviews

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View 6 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 6 Awards

Overview Reviews (1,222) Inventory (177)

Contact Lexus of Albuquerque

Sales: (800) 748-1951

Service: (800) 748-1951

Parts: (800) 748-1951

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sales person make appointment manager warranty price friendly staff Frank purchase process

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Showing 1,222 reviews

July 28, 2023

SERVICE VISIT

Juan, Robert, Pete, and Matt, good job! Well done! Have a nice Lexus Dealership day. Francis Eggert Well done! Have a nice Lexus Dealership day. Francis Eggert More

by Francis M Eggert

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robert Estrada, Daniel Perez

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Jul 28, 2023 -

Francis M Eggert responded

Excellent service and response time.

Aug 02, 2023 -

Lexus of Albuquerque responded

Thank you for your kind words for our staff, we appreciate it!

July 27, 2023

SERVICE VISIT

Late. Jacob was not there as I reserved took 5 hours for oil change. Phone response is horrible. Had to call several times to speak to a real person. To t Jacob was not there as I reserved took 5 hours for oil change. Phone response is horrible. Had to call several times to speak to a real person. To top it off Juan left keys in my car that belonged to someone else. Car smelled of oil and my ac does not seem to work as well as it did before. So I may not return. More

by Faye Detry

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Workmanship

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Recommend Dealer

Employees Worked With

Jusn

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Aug 09, 2023 -

Lexus of Albuquerque responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Pete Ponce Service Manager pponce@Group1Auto.com

Aug 10, 2023 -

Faye Detry responded

You can call me 5052358075

Aug 13, 2023 -

Faye Detry responded

This is my second response Call me 5052358075

July 27, 2023

SERVICE VISIT

Daniel provided very professional and helpful service and answered several questions I had about car technology. answered several questions I had about car technology. More

by djander7

Service Price Transparency

Workmanship

Recommend Dealer

Yes

Employees Worked With

Daniel Perez

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Jul 30, 2023 -

Lexus of Albuquerque responded

We are glad we could help!

July 26, 2023

SERVICE VISIT

Great dealership. Hope the reconstruction is speedy. Robert is top notch. Hope you are paying him well! Hope the reconstruction is speedy. Robert is top notch. Hope you are paying him well! More

by LORENNEU

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Robert Estrada

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Jul 31, 2023 -

Lexus of Albuquerque responded

Thank you so much for your positive comments about Lexus of Albuquerque!

July 26, 2023

SERVICE VISIT

Good experience even though they are under a remodel project. Car ready when promised. Art project. Car ready when promised. Art More

by aob5008

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Jose

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Jul 31, 2023 -

Lexus of Albuquerque responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 26, 2023

SERVICE VISIT

Robert Estrada service agent is wonderful to deal with, very knowledgeable, helpful and courteous, patient very knowledgeable, helpful and courteous, patient More

by strambley

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Juan, Martin, Robert Estrada

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Jul 31, 2023 -

Lexus of Albuquerque responded

We're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 26, 2023

SERVICE VISIT

Andrew in your service Department is aces! He is the reason we choose your dealership over santa fe. He is the reason we choose your dealership over santa fe. More

by audrey61

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Andrew P.

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Jul 31, 2023 -

Lexus of Albuquerque responded

We appreciate your positive review about your recent experience with us!

July 25, 2023

SALES VISIT - NEW

Since I’ve owned a lexus, I’ve had nothing but first class treatment and service by the dealer. class treatment and service by the dealer. More

by marymcpa

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Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Frank Valencia

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Jul 28, 2023 -

Lexus of Albuquerque responded

We appreciate your positive review about your experience with us!

Jul 28, 2023 -

marymcpa responded

Thank you for being the premier car dealer in Albuquerque.

Aug 01, 2023 -

marymcpa responded

Marymcpa@gmail.com

July 25, 2023

SERVICE VISIT

Daniel Perez is helpful and knowledgeable it’s nice knowing he’s there. Thank you knowing he’s there. Thank you More

by Marie

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Employees Worked With

Daniel Perez

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Jul 28, 2023 -

Lexus of Albuquerque responded

Marie, we're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

July 24, 2023

SERVICE VISIT

Juan Chavez is exceptional! We truly enjoy working with him on our Lexus that we love:) He always goes above and beyond for us. Because of him and Lexus, we’ll be life-long cust We truly enjoy working with him on our Lexus that we love:) He always goes above and beyond for us. Because of him and Lexus, we’ll be life-long customers. Thank you! More

by Astrujillo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Juan Chavez

Report | Print

Aug 01, 2023 -

Lexus of Albuquerque responded

We're happy you found our staff to be so supportive during your experience here at Lexus of Albuquerque.

Lexus of Albuquerque

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