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Lexus of Albuquerque
Albuquerque, NM
1,222 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 31, 2021
Lexus of Albuquerque is a place where I had an excellent, stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them stress free car buying experience. I wasn’t referred to them. It just happened that they had the car I was looking for. I would highly recommend them to my friends/family to acquire the Lexus of their dream. Frank Valencia, in particular, got all the required customer service skills to make the whole process very smooth. I will surely remember that every time I am on the road with my new toy More
by mwinnocent
Employees Worked With
Frank Valencia
December 15, 2021
Good selection of vehicles, and very quick response from staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was eff staff, I noticed a team effort while purchasing my vehicle. Everyone was accessible Salesman, Financial officer, even the manager. There was effort to find me the best deal possible by the financial officer Daniel. My salesperson Diontray answered every question quickly. They really helped me have a great completely online purchase of my vehicle. More
by m.ealem
Employees Worked With
Diontry Brown
April 08, 2021
Best car buying experience I ever witnessed/been through! I recently purchased a used Lexus Ux at the Lexus of Albuquerque and was extremely surprised with how everyone was professional, knowledgeable and at I recently purchased a used Lexus Ux at the Lexus of Albuquerque and was extremely surprised with how everyone was professional, knowledgeable and attentive! My family and I have had our share of bad experiences from other car dealerships and this experience has blown them out of the park! I highly recommend Chris Montoya for any car buying needs! The second I called him, he was professional, respectful and understanding of my needs! He was able to find the exact car I was looking for and we made a deal over the phone. From when I came in a few days later, to take a look at the car and get the ball rolling, he stayed true to what deal we made and did not hackle me for my bottom line or trade in! I was very surprised, I thought I would have a different experience when finally coming in, but no he stayed true to his word! Not once did I feel uncomfortable during my purchase experience. Sean in finance was very knowledgeable and helpful as well! I highly recommend this dealership and sales team! Thank you Chris Montoya and Lexus of Albuquerque, you now have a life long customer! More
by olivia.bertrand
Employees Worked With
Sean Greathead, Chris Montoya
March 25, 2021
I want to say that Kassandra has been wonderful to me and my family. We have gone back several times to her because she is always so accommodating and gets us what we want and need. Thank you Kassandra for b my family. We have gone back several times to her because she is always so accommodating and gets us what we want and need. Thank you Kassandra for being great at your job. It would be nice to be able to clone you so they had more sales people like you. More
by erikaanahai
Employees Worked With
Kassandra Muldez
March 21, 2021
Am in the market for a reliable vehicle, I found a nice car that I thought was within my means to purchase. I'll admit my credit is challenged but Charles didn't even run my credit with a lender. Instead h car that I thought was within my means to purchase. I'll admit my credit is challenged but Charles didn't even run my credit with a lender. Instead he text me to tell me that he was unable to get me qualified with a lender and to do myself a favor and basically stop trying. Can't help but feel like there is no time for business with the low income Hispanics from Lincoln County. Maybe if I was white and rich he may have taken the time to tell me I suck in person. Thank you for nothing other than making me feel beneath you and unimportant. Sorry I'm not sorry but if I had all the money in the world I still would not take my business to Lexus of Albuquerque. More
by Poor Hispanic single mother
Employees Worked With
Chuck Cunningham
January 13, 2021
You better hope your car doesn’t break down. Service team in Albuquerque is a real disappointment.. I would be understanding if they would at least communicate with you but when they ignore your messages for in Albuquerque is a real disappointment.. I would be understanding if they would at least communicate with you but when they ignore your messages for days.. so unprofessional. More
by Littlelatinlu
Employees Worked With
Rob Jordan
November 02, 2020
Purchased RX 350 and had it shipped to Ohio. Wright Zimmerly was exceptional throughout the process. The most efficient, hassle free buying experience I have ever experienced. I have never purchased a Zimmerly was exceptional throughout the process. The most efficient, hassle free buying experience I have ever experienced. I have never purchased a vehicle long distance before but would not hesitate to purchase another vehicle from Lexus of Albuquerque. They did what they said they would when they said they would do it. A seamless transaction. Thanks Wright and Sean. More
by kirkhamilton78
Employees Worked With
Wright Zimmerly
October 26, 2020
Wow!! Kassandra was the best. My buying experience could NOT have been better. Kassandra was so patient and so very knowledgeable about my Lexus GX460. I will be recommending this place and especially Kassa NOT have been better. Kassandra was so patient and so very knowledgeable about my Lexus GX460. I will be recommending this place and especially Kassandra whenever I get the chance. More
by DJ
Employees Worked With
Kassandra Muldez, Kassandra Muldez
August 22, 2020
Since the new ownership has taken over, in my opinion lexus of Albuquerque has taken a hit in their customer service. The service department never able to follow through with appointments, is a majority lexus of Albuquerque has taken a hit in their customer service. The service department never able to follow through with appointments, is a majority of the time bothered to help and service writers are rude and are not helpful anymore. The ladys at the cashiers and reception desk won't ask you if you need assistance but will on their cell phones and painting their nails. When asked for help they felt bothered to help me with a poor additude. I don't like leaving bad reviews and I love lexus as a company. Have had my vehicle services at lexus of Scottsdale and its a night and day difference in service. I hope management will take my words in consideration to hopefully cure the issues occurring at lexus of Albuquerque so nobody else has to have horrible experiences time after time. More
by A7X_Rambler
Employees Worked With
Brandon and Brianna G.
