
Lexus of Albuquerque
Albuquerque, NM
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Service department has the worse customer service of any dealership I've ever used. I'd rather get my Lexus serviced at Burger King! They are inconsistent, unreliable, and unresponsive. Totally opposite of dealership I've ever used. I'd rather get my Lexus serviced at Burger King! They are inconsistent, unreliable, and unresponsive. Totally opposite of what the Lexus brand was built upon. SHAME! More
Awesome experience Purchase 2017 RX350 from Kassandra Muldez transaction was quick..Muldez was very responsive to my e-mails /texts and she delivered the suv to me. I w Purchase 2017 RX350 from Kassandra Muldez transaction was quick..Muldez was very responsive to my e-mails /texts and she delivered the suv to me. I would highly recommend this dealership she is very and patient so knows her vehicles. Should have more like Kassandra Muldez. More
My husband and I just purchased a 2020 RX450h and absolutely love it. We worked with Kassandra and she was amazing. She made the car buying experience easy and enjoyable. Kassandra took the time to s absolutely love it. We worked with Kassandra and she was amazing. She made the car buying experience easy and enjoyable. Kassandra took the time to show us several vehicles so that we could pick the one that best fit our needs. The last vehicle purchase experience we had was horrible and we dreaded going into another dealership. We were very surprised with how easy the process was and how welcoming we were made to feel. Thank you!!! We will be back the next time we need another vehicle. More
Been in our new RX450H for about a month now. I have to say that I was completely surprised at how amazing the service has been through the entire process. We went out to just compare some vehicles and see say that I was completely surprised at how amazing the service has been through the entire process. We went out to just compare some vehicles and see what we liked for a potential purchase that was going to be way in the future. We weren’t rushed like at other dealerships, we were able to walk around and check things out on our own terms and then talked to the sales team. We went on a test drive with Isaiah who was super friendly and knowledgeable. He answered every question before I could even ask it and I’m the order I was going to ask it. It was awesome. We talked about what vehicles we were comparing and he gave us his opinion on all of them in complete honesty which was perfect. We talked to Jason Gates right before leaving to go to the next dealership and he was very candid and gave us a friendly warning that the experience probably wouldn’t be the same so to be prepared. We left and had just an awful experience at the other dealership so we went right back to Lexus of Albuquerque and decided to get a car then and there. Ahead of schedule but the terms and conditions were too good to not jump at. Kassandra helped us narrow down to the exact model we wanted and even took us to look at every other one we were considering. Very friendly and patient through every step even staying a little late to get us out the door comfortably and not rushed. I have to say that the entire process was so much better than expected and I don’t think there is a better team in the business. If you have any doubts, look no further because they will take amazing care of you like they are taking care of their own family. More
Easiest Purchase EVER Jan 2020, we purchased 2020 NX 300 online from WRIGHT ZIMMERLY / Lexus of Albuquerque. I cannot believe I purchased a car online (which included a tra Jan 2020, we purchased 2020 NX 300 online from WRIGHT ZIMMERLY / Lexus of Albuquerque. I cannot believe I purchased a car online (which included a trade in transaction) but Wright made the transaction completely painless and very timely. Wright was very responsive to (all) of my emails / texts and then even delivered the car to me in Amarillo, Texas!! Cannot recommend this dealership enough. Oh yeah, and the car is awesome too! More
Hello, my name is TOMMY Chavez. I just bought a 2019 Lexus UX from KASSANDRA MULDER from Lexus if Albuquerque. I can’t emphasize what great service I received from KASSANDRA. She was not only a great s Lexus UX from KASSANDRA MULDER from Lexus if Albuquerque. I can’t emphasize what great service I received from KASSANDRA. She was not only a great salesperson, but a beautiful person. She was very professional n went over everything with great detail. It was a pleasure doing business with her n Chris Pasek. Great job guys. More
This was the most disappointing experience we've had with a dealership. To start zero interest in selling me a truck.i guess we where not there type. The salesman didn't have much to say about the truck. He a dealership. To start zero interest in selling me a truck.i guess we where not there type. The salesman didn't have much to say about the truck. He had me call for pay offs and address and day percentage. Didn't off much help. So sad to see such a nice dealership treat people like they don't need them there. I guess there check just fall from the sky to them. Wouldn't recommend this place to anyone. More
Truly the best-Definitely Recomend Kassandra truly is the best which is an understatement - I live in NY for 30 years and have been purchasing cars in NY and NJ. I have never ever met Kassandra truly is the best which is an understatement - I live in NY for 30 years and have been purchasing cars in NY and NJ. I have never ever met a sales person as knowledgeable as Kassandra. I had some negative experience with car sales people in the past, I believe because I am a minority, so I prayed to God to make this a great experience and give me the best sales person ever. He answered my pray. Kassandra has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect of a car sales person. Kassandra has been nothing short of extremely professional and responsive. Kassandra is the constant professional who everyone would love to have as a neighbor. I already gave her card to a couple people and will refer my friends to her. I already gave out the 5 cards I took from her office. I wish there was a Kassandra in everything we do, then we would not have anything to complain about. Kassandra is an authentic, welcoming, gracious person. Kassandra is such a wonderful sales person, she did not even realized we were minorities, she acted like we were part of her family, what an amazing person. From Dave C More
Kassandra was amazing to work with. Helped me find and but my RX 350 and delivered to my door. Excellent service!!!! I would definitely recommend! but my RX 350 and delivered to my door. Excellent service!!!! I would definitely recommend! More
Quick and easy. We got the car the same day we found it. Best car buying experience we have ever experienced. The entire staff was incredibly polite and catered both to stated and unstated needs. Left with Best car buying experience we have ever experienced. The entire staff was incredibly polite and catered both to stated and unstated needs. Left with the car the same day. More