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Lexus of Ann Arbor

Ann Arbor, MI

4.6
272 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 272 reviews

December 21, 2025

Evan from the service department is the man, he communicated effectively and managed my vehicle service perfectly! More

by PJStrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Dec 23, 2025 -

Lexus of Ann Arbor responded

Thank you so much for sharing your positive feedback about Evan and the rest of our service team! We appreciate your business and we hope to see you at Lexus of Ann Arbor again down the road.

December 21, 2025

I purchased a new Lexus from Sean Hemphill recently at Germain Lexus of Ann Arbor. Sean was very helpful and knowledgable of the product and the process, he made it easy. All the people that work at Germa More

by dbindas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Hemphill
Dec 23, 2025 -

Lexus of Ann Arbor responded

Congratulations on your new Lexus! We are so proud of our team at Lexus of Ann Arbor and we will be sure to pass along your kind words to Sean. Thank you for your business and for sharing your review. See you next time!

December 18, 2025

Owen Mekas was very professional, considerate, and knowledgeable. I usually take my car to Toyota for service. This will never happen again. I will alway contact Owen Mekas for any further services. More

by Cathy Schenher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen Mekas
Dec 18, 2025 -

Lexus of Ann Arbor responded

Cathy, we love hearing that you will be returning to see Owen for future maintenance needs! Thank you for choosing Lexus of Ann Arbor and for sharing your support for Owen's professionalism, consideration, and expertise!

December 05, 2025

Had a problem with my Lexus . It required A major repair that was covered by Lexus . Proved to be complicated, requiring more time than anticipated . Alex and his team stayed on t More

by davidyentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex A
Dec 08, 2025 -

Lexus of Ann Arbor responded

Dave, thank you for sharing your experience with Alex and the team! We truly appreciate your feedback and hope to have been able to successfully resolve all of your maintenance concerns. Thank you for choosing Lexus of Ann Arbor!

November 23, 2025

The servic we I received was exceptional. I was blown away that it x was way less expensive than I thoughtvit would be. More

by hrkennedy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Nov 24, 2025 -

Lexus of Ann Arbor responded

We’re delighted to hear you were so impressed with our service team at Lexus of Ann Arbor. Thank you for choosing us and for your kind words! We look forward to welcoming you back in the future.

November 20, 2025

This Lexus dealership is the best I have encountered. Amanda is fantastic. Her communications could not be better. She bends over backwards to create the best possible customer experience. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda.
Nov 21, 2025 -

Lexus of Ann Arbor responded

David, thank you for sharing your fantastic feedback about Amanda and our team! We truly appreciate your business and hope to see you again at Lexus of Ann Arbor.

November 10, 2025

The service was done in a timely manner and the waiting room was great with all the yummy snacks and coffee. Aske for Evan. He is a wonderful guy. More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Nov 10, 2025 -

Lexus of Ann Arbor responded

Trish, thank you for choosing Lexus of Ann Arbor and for sharing your experience with Evan and our service team. We will see you next time!

November 05, 2025

The people at Germain Lexus are outstanding. From service to sales, they provide an excellent customer experience. More

by Bob Baumgarten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Trish`
Nov 06, 2025 -

Lexus of Ann Arbor responded

Hi Bob, thank you for sharing your kind words about our team! We appreciate your business and we hope to see you again at Lexus of Ann Arbor.

November 02, 2025

The sales person was excellent and the rest of the dealership staff was very helpful and efficient More

by Louis.penner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Cordington
Nov 04, 2025 -

Lexus of Ann Arbor responded

Louis, this review made our day. Thank you for choosing Lexus of Ann Arbor!

October 29, 2025

The service department is outstanding. Brent was extremely responsive and professional and delivered my car right on time. Highly recommend! More

by Wap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
Oct 29, 2025 -

Lexus of Ann Arbor responded

Thank you for recommending Brent and our service team at Lexus of Ann Arbor! See you next time!

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