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Lexus of Ann Arbor
Ann Arbor, MI
305 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge.
Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 305 reviews
November 04, 2026
I contacted four Lexus dealers, Lexus of Ann Arbor, a 90 minute drive away, was the one that showed the most interest and by far worked the hardest to find the specific year/model 350RX. Dimitry, my sales minute drive away, was the one that showed the most interest and by far worked the hardest to find the specific year/model 350RX. Dimitry, my sales rep, listened, understood, and found the car. I am delighted. More
by Scott
Employees Worked With
Dimitry Epshteyn, Karyn Malloy
November 04, 2026
Great team of people at Germaine Lexus throughout. Sales, finance, and service all excellent and I always have a positive professional experience. Obvious they value their customers. Sales, finance, and service all excellent and I always have a positive professional experience. Obvious they value their customers. More
by Jim
Employees Worked With
Russell Parr, Alex in service, and finance but I can’t remember her name
October 21, 2026
Evan in the service department at Lexus of Ann Arbor was professional, courteous and funny! He solved my extremely frustrating and unusual warranty issue with promptness and humor. He was exceptionally pati professional, courteous and funny! He solved my extremely frustrating and unusual warranty issue with promptness and humor. He was exceptionally patient with me and will remain my service department super hero for years to come. More
by a_aphillips
Employees Worked With
Evan
October 13, 2026
Competent, friendly, accommodating. I am thoroughly pleased with and confident in the service. I hope to do business with them in the future. I am thoroughly pleased with and confident in the service. I hope to do business with them in the future. More
by moctor.marilyn
Employees Worked With
October 01, 2026
Great service Had interaction with Tech on Lc Thanks Ava Good service will return' Well done Ava Good service will return' Well done More
by Islandraider2002
Employees Worked With
September 09, 2026
Excellent sales experience and minimal time from start to finish signing for the vehicle. Would recommend this dealership to anyone. finish signing for the vehicle. Would recommend this dealership to anyone. More
by Chuck
September 04, 2026
Owen, Rric and Karen were great to work with. Very satisfied. They went out of their way to accommodate us. Honest and trustworthy. Great experience! Very satisfied. They went out of their way to accommodate us. Honest and trustworthy. Great experience! More
by jrivecca01
Employees Worked With
Owen Mekas, Eric Lacy , Karen Mallory
July 31, 2026
I had a great experience and my sales man was awesome and amazing. All the staff was very Friendly and helpful. amazing. All the staff was very Friendly and helpful. More
by sherethacarter
July 20, 2026
I will never bring two of my Lexus cars here ever again and I wouldn’t recommend it to anybody else, no matter how conveniently close the dealership is located. I took it for a transmission and transfer c and I wouldn’t recommend it to anybody else, no matter how conveniently close the dealership is located. I took it for a transmission and transfer case fluid change. Transmission exchanger broke down, supposedly - or that exchanger is too old and abused to be working properly; one thing is for sure: no one checks exchanger BEFORE it hooked up to a customer car). The service advisor, Amanda, omitted transmission related work in the service invoice. It took me 5 days and 7 phone calls to finally get it added to my service record. Lastly, I observed the apprentice trainee leaning against my vehicle and as the result of his careless behavior, scratching car’s fender ( first scratch after 11 years of ownership). More
by Betrayed Lexus owner
Employees Worked With
Amanda
