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Lexus of Ann Arbor
Ann Arbor, MI
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 245 reviews
April 16, 2023
Bought Lexus Aime Kuruts SalesConsultant was exceptional she provided us with all information and great detailed explanation great person to make Business through her . exceptional she provided us with all information and great detailed explanation great person to make Business through her . More
by jjohnes
Employees Worked With
Aimee Kuruts
August 09, 2022
Bought a new 2019 Lexus UX200. When the outdoor temperature is above 70 degrees and driven on a less than smooth road there’s a disturbing rattle at my left ear from the window fra When the outdoor temperature is above 70 degrees and driven on a less than smooth road there’s a disturbing rattle at my left ear from the window frame. The sound cannot be replicated in the lower temperature on my first two service visits. I asked that my concern be noted on my file. I bought the car, with less then 8,000 miles on it, for that rattle last month. I was told there was no such record in my file and there would be an $85 charge for checking on it plus the cost of remediation. More
by Ron
Employees Worked With
Derek Kuri
July 18, 2022
I was recently at Lexus of Ann Arbor looking to purchase a Lexus SUV. I informed the salesman I had vehicle(s) which I was considering trading in , both Mercedes Benz. When I took my MB E350 in for an app a Lexus SUV. I informed the salesman I had vehicle(s) which I was considering trading in , both Mercedes Benz. When I took my MB E350 in for an appraisal, the sales manager test drove it and indicated he was impressed with the overall condition. I was informed by my salesman he would get back with me with a trade in price. It has been several weeks and I have not heard from him. I tried calling and emailing my salesman to follow up and he has failed to respond to my inquires. I decided to review the rating for this dealership and was very shocked/surprised at the amount of negative comments. Based of many of the reviews, it would appear I dodged a potential undesirable situation. More
by wilmobetta
Employees Worked With
lost my salesman card
November 11, 2021
Horrible dealership! Not trustworthy. Be very careful when dealing with Management. They threatened me when I questioned them about a possibly fraud. when dealing with Management. They threatened me when I questioned them about a possibly fraud. More
by rds18499
Employees Worked With
Gerald Creech, George Freij
August 09, 2021
The dealership was great. I had a great experience with the exception of my salesperson. The finance manager Myles was awesome, the sales manager also awesome, service took care of a small problem I had qu the exception of my salesperson. The finance manager Myles was awesome, the sales manager also awesome, service took care of a small problem I had quickly and efficiently. I would recommend the dealership but not George Freij. More
by ldlauwers
Employees Worked With
George Freij
