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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Employees
Reviews
Vehicles
4.6
299 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 299 reviews

November 19, 2024

Dealer was helpful in scheduling an appointment, also clear directions on dropping the car after hours. More

by JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Nov 20, 2024 -

Lexus of Ann Arbor responded

John, we're glad to hear that our team at Lexus of Ann Arbor could assist you with scheduling and provide clear instructions for after-hours drop-off. Thanks for the feedback!

November 19, 2024

Denise was extremely helpful in locating and acquiring a TX with all of the options that we wanted in a very short amount of time. The process was very professional and the team were great to work with! More

by mapennbsd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Sanmartin
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Nov 19, 2024 -

Lexus of Ann Arbor responded

We're delighted to hear that Denise and the team at Lexus of Ann Arbor provided such a professional experience. Thank you for sharing this positive feedback, and enjoy all the features of your new TX!

November 16, 2024

I was helped by Jacob todahl. He was extremely helpful and patient with explaining the basics of the car. He worked effortlessly in helping not only me but my daughter in law as More

by vcucuz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake todahl
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Nov 18, 2024 -

Lexus of Ann Arbor responded

Velinka, thank you for sharing your experience with Jacob at Lexus of Ann Arbor! We're delighted to hear he made the car purchasing process pleasant and informative for both you and your daughter-in-law. We appreciate your kind words about our team member!

November 14, 2024

Alex in the Service department was very knowledgeable and helpful during service appointment. Answered all of my questions in a professional and respectful manner and advised if replacement parts were need More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aitchison
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Nov 14, 2024 -

Lexus of Ann Arbor responded

Paul, we're delighted to hear that Alex provided you with knowledgeable and respectful service at Lexus of Ann Arbor. Thank you for sharing your experience!

November 13, 2024

I enjoy the atmosphere and attention this dealership provides, although I fifteen minutes early. It was seamless and very responsive to my needs. More

by Shortie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thaddeus
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Nov 13, 2024 -

Lexus of Ann Arbor responded

Thank you for sharing your experience with us at Lexus of Ann Arbor! We're delighted to hear that our team provided a seamless and attentive service. We look forward to welcoming you back in the future!

November 01, 2024

Hernando is awesome! He’s got a wonderful personality. He’s very smart and responsive to customer comments and questions. Highly recommend him and Lexus of Ann Arbor! More

by janemccarthy39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 01, 2024 -

Lexus of Ann Arbor responded

Jane, thank you for the recommendation! We're delighted to hear Hernando made such a positive impression during your visit to Lexus of Ann Arbor. We appreciate your support and look forward to seeing you again!

October 23, 2024

Great service at Germain Lexus! Always helpful and professional. Alex was great to work with! More

by Lsrenehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Print
Oct 23, 2024 -

Lexus of Ann Arbor responded

Thank you for the great review! We will pass along your kudos to Alex and the team!

October 22, 2024

Well informed staff, service was on time and well done. Clear documentation on cars condition More

by aadavid2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thadeus
Print
Oct 22, 2024 -

Lexus of Ann Arbor responded

Thanks for taking the time to leave Lexus of Ann Arbor a five-star review! We are happy to hear that our team was informative and ensured your vehicle was running smoothly. See you next time!

October 17, 2024

They are very kind and solve the problem right. We don’t need to worry More

by kyungsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Tarasow
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Oct 18, 2024 -

Lexus of Ann Arbor responded

We love seeing 5-star reviews here at Lexus of Ann Arbor. Thanks for the kind review!

September 27, 2024

Very helpful and pleasant took care of me and answered all my questions taught me all the tricks in the car More

by Achammout2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Print
Sep 27, 2024 -

Lexus of Ann Arbor responded

Thank you for the kind words! We're glad to hear our team at Lexus of Ann Arbor provided helpful and pleasant service, ensuring all your questions were answered. Enjoy discovering all the features in your new car!

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