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Lexus of Ann Arbor

Ann Arbor, MI

4.5
245 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 245 reviews

May 21, 2019

Purchase of a Lexus 350 Hernando was pleasant to work with to get a good deal and financing option on our car. We surely recommend the Lexus of Ann Arbor dealership. More

by Mkpk0201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
May 16, 2019

just got the car i like Hernado is really nice person, and has more 10 years experience. He listened my needs, easy to work with and gave the price i wanted. More

by lanbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
April 09, 2019

I love my new Lexus - Thank you Russell Parr! I contacted Russ Parr to learn more about the RX350 and he was fantastic! Most everything was done over the phone and Russ knew his stuff! He is ver More

by Patty C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Parr
March 26, 2019

What a difference..for the better I called the dealership for a service appointment three times in the past 2 weeks.(I had changes) Each time the phone was answered promptly and court More

by MIKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Brandon, Russell
March 11, 2019

Not even one star! I purchased a used Mercedes here. I was offered a warranty the day of sale. I was unsure if my previous car warranty would transfer to the new vehic More

by Stormy17
Customer Service
Recommend Dealer
No
Employees Worked With
Misty and Sean Kass
February 20, 2019

Consistently Bad Service I leased my 2016 Lexus RX 350 when they first came out in 2016. I love the car. Ann Arbor Lexus not so much. I have experienced nothing but bad serv More

by Pam1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dont know
January 09, 2019

Sheer incompetence I was visiting Ann Arbor from Mobile AL when the 80k service light turned on. Although they accommodated me next day they took twice the promised 90mi More

by Ann Arbor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn
October 10, 2018

A good experience buying a new 2018 Lexus We met Hernando Mejia at the gate, He is a very friendly and professional consultant, He is very patient and helpful to reply all of our questions, be More

by Catherine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
September 11, 2018

Poor service Upon my arrival at the service area, I had to look for the service manager, Brad. His office was not marked. After finding him and addressing my conce More

by MIKI niseisan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager- Brad
December 06, 2017

High turnover, horrible management and owner If an employee lasts more than a year at this location its a miracle. Employee's aren't paid enough, work too many hours and are berated by the owner. More

by thedude2503
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Criscuolo
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