Back

Lexus of Ann Arbor

Ann Arbor, MI

4.5
245 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

Directions

By Type

Showing 245 reviews

October 07, 2017

A good experience buying a new 2017 Lexus I were looking for a new 2017 Lexus. Mr. Hernando Mejia helped me to select a model. He is very nice, spent a length time to explain and to demonstrat More

by jianming tao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernado Mejia
April 10, 2017

Wonderful experience It was a great experience since I first spoke to Hernando Mejia over phone for 15 minutes about my new Lexus need and the next day driving back with a More

by suresh2311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
March 28, 2017

Excellent My name is Tung Nguyen I just got my car yesterday at Lexus of Ann Arbor, The customer service wonderful with out my man , Hernando I don't think I c More

by Mibuon32
Recommend Dealer
Yes
Employees Worked With
Hernando
March 25, 2017

Excellent Hernando mejia is the man he helped me and my friends traded the car he make as looked so easy me and my friend got new car the some day thank you so More

by Joko12
Recommend Dealer
Yes
Employees Worked With
Hernando mejia
March 25, 2017

A good experience buying car I worked with Hernando Mejia to replace my 2014 Lexus with a 2017. Hernando was very knowledgeable and pleasant to deal with. When I picked up the car More

by GideonA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
February 13, 2017

Excellent Dealership; Even Better Salesperson-Hernando Mejia From years ago when I simply bought and serviced a used LS from this dealership, Hernando was there greeting me, making me feel welcome, and encouragi More

by Vinith Babu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
January 13, 2017

Did not honor Tire Warranty Spent the $800 for a tire warranty and was told it was seamless. You get a flat, come in, let them know you have warranty and they take care of the re More

by Esmahan Abdulla
Recommend Dealer
No
Employees Worked With
Darren (manager)
January 10, 2017

Treated great! Hernando Mejia is a great salesman, we got what we wanted!! From the time we walked in, until we left with a car, it was a great experience. Making i More

by Iozug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia, Misty-Financial Department and I believe Duane (?)
December 22, 2016

No respect I purchased a RX-350 , yesterday Dec 21, picked it up on Dec 22. This is what happened, when I went to pick up the car: Instead of 161 point inspe More

by PF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Duane Dorazio ,
December 17, 2016

They tried to rip my wife off! WOMEN BEWARE!!! My wife went down for a warrantied service and they tried to charge her $75 to look at the car. They have still never returned the value part we bough More

by BEWARE!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
D
...
13
...