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Lexus of Ann Arbor

Ann Arbor, MI

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Employees
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Vehicles
4.6
299 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 299 reviews

December 20, 2023

I had my 2023 350E Lexus serviced at Lexus of Ann Arbor. Chris was my service technician and he was excellent. I elected to wait for the service, and the car was ready on time. Chris took the time to expla More

by eacroson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Dec 20, 2023 -

Lexus of Ann Arbor responded

We're glad to know you had a great experience with Chris and our service team at Lexus of Ann Arbor. It's important for us that your car is well-maintained, clean, and ready on time! We look forward to seeing you again for future services.

December 15, 2023

If you are looking to buy a New or Used Lexus hassle free, contact Denise Sanmartin. She is friendly, knowledgeable, helpful and overall, an amazing saleswoman!!! I was looking to get a NEW Lexus GX as More

by AMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Sanmartin
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Dec 15, 2023 -

Lexus of Ann Arbor responded

We're delighted to know that Denise was able to provide you with the excellent experience we strive for at Lexus of Ann Arbor. It's great she could make your car-buying process smooth and hassle-free! Enjoy your new Lexus GX, it sounds like a wonderful Christmas gift!

December 13, 2023

Friendly, professional. All services are described beforehand along with a price quote. Alex is a top service representative. All services performed are reviewed with any qu More

by Mindy Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
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Dec 13, 2023 -

Lexus of Ann Arbor responded

Mindy, we're glad to know that you had a positive experience with Alex and our service department at Lexus of Ann Arbor. We appreciate your feedback and look forward to serving you again in the future!

November 30, 2023

Alex was super helpful, clear and professional; I had a great experience that couldn't have been better! More

by warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, A
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Nov 30, 2023 -

Lexus of Ann Arbor responded

Warren, we're delighted to know that Alex provided you with a top-notch experience at Lexus of Ann Arbor. Thanks for the positive feedback!

November 21, 2023

Excellent dealership, very professional and transparent, they have been super correct. Highly RECOMMENDED! A special thanks to Sean More

by FS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Hemphill
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Nov 21, 2023 -

Lexus of Ann Arbor responded

We're so glad to know you had a great experience with us at Lexus of Ann Arbor, and that Sean was able to assist! We appreciate your recommendation and look forward to serving you again in the future.

November 11, 2023

Amanda, at Germain Lexus, is always professional and gives you individual attention even when busy. She does it with a smile and takes care of service and warranty issues promptly. Great dealer, great s More

by btung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Nowaczyk
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Nov 13, 2023 -

Lexus of Ann Arbor responded

We're delighted to know that Amanda's professionalism and attention to detail stood out during your visit at Lexus of Ann Arbor. We always strive for prompt service with a smile! Thanks for the review, we appreciate it!

October 20, 2023

Germaine continues to be well organized and staffed by knowledgeable, efficient and friendly people. Thank you. More

by jkushner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hernando Meija Escalante
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Oct 20, 2023 -

Lexus of Ann Arbor responded

Thanks for the positive feedback! We're glad to know you've had a great experience with our team here at Lexus of Ann Arbor.

Oct 20, 2023 -

Lexus of Ann Arbor responded

Thanks for the positive feedback! We're glad to know you've had a great experience with our team here at Lexus of Ann Arbor.

October 18, 2023

Everyone was very professional and friendly. The purchase was very smooth. My only complaint was we never thought of looking at the gas gauge because we assumed we would have gotten a full tank More

by kprovan52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Johnson
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Oct 21, 2023 -

Lexus of Ann Arbor responded

We're glad to know your purchase was smooth at Lexus of Ann Arbor, but we apologize for the oversight with the gas tank. We'll make sure this doesn't happen again in the future. Thanks for bringing it to our attention and happy driving!

October 05, 2023

Amanda did an excellent job and warranty. .in answering all of my questions with my service. Very happy with the services rendered. More

by allanbara1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Nowaczyk , Glen Camp
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Oct 05, 2023 -

Lexus of Ann Arbor responded

Allan, it's great to know that Amanda was able to assist you effectively at Lexus of Ann Arbor. We're glad you had a positive experience with us and look forward to serving you again next time!

September 14, 2023

Excellent service from Spencer, he was very helpful and knowledgeable. Great salesman throughout the process. More

by Len Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spenser
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Sep 15, 2023 -

Lexus of Ann Arbor responded

Len, we're delighted to know that Spencer provided excellent service during your visit to Lexus of Ann Arbor. We appreciate the shout-out and look forward to serving you again in the future!

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