Lexus of Ann Arbor

They tried to rip my wife off! WOMEN BEWARE!!! My wife went down for a warrantied service and they tried to charge her $75 to look at the car. They have still never returned the value part we bough My wife went down for a warrantied service and they tried to charge her $75 to look at the car. They have still never returned the value part we bought 18 months ago even though it was still under warranty. TERRIBLE SERVICE...BEWARE!!! More

Good trade-in experience I worked specifically with Hernando Mejia who helped me choose a good trade in vehicle for my existing car for the right price. Good people/fair price I worked specifically with Hernando Mejia who helped me choose a good trade in vehicle for my existing car for the right price. Good people/fair prices, def recommend. The dealership has pretty good customer service and met all my needs. My trade in experience was good and I'm very satisfied with my current purchase. If you're looking for a lexus or any high end vehicle, I definitely recommend this dealership for all your lexus/service needs. More

Very satisfied customers Our saleswoman, Michele Johns, found us the exact car we wanted at a very fair price without all the uncomfortable haggling. Just a few negotiations a Our saleswoman, Michele Johns, found us the exact car we wanted at a very fair price without all the uncomfortable haggling. Just a few negotiations and we were on our way in a beautiful new car. Michele was so knowledgeable, patient and sweet. We have found ourselves a new dealership, Lexus of Ann Arbor and a new saleswoman, Michele Johns. The financial person was also very efficient and the manager was most accommodating. It was a very good experience all around. More

Wonderful experience We were treated warmly, respectfully, and fairly. Michelle Johns, our salesperson was wonderful; she did everything possible to get us the car we wa We were treated warmly, respectfully, and fairly. Michelle Johns, our salesperson was wonderful; she did everything possible to get us the car we wanted at the price we were comfortable with. The sales manager and financial person were also incredibly polite and warm. Totally pleased was the excellent experience at Lesus of Ann Arbor, I highly recommend buying or leasing your car there! More

Great Experience Recently purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and Recently purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and trustworthy but has the patience to allow you explore the Lexus lineup. We were able to compare several different models in a very low stress environment. Lexus of Ann Arbor does provide upfront no-haggle pricing on their used cars so you don't have to be worried about not being offered their best price. More

Purchased a 2016 Lexus NX 200t Fsport I had purchased my new 2016 Lexus NX 200t Fsport from Lexus of Ann Arbor and dealt with Hernando Mejia. He is very friendly and Helpful. He explained I had purchased my new 2016 Lexus NX 200t Fsport from Lexus of Ann Arbor and dealt with Hernando Mejia. He is very friendly and Helpful. He explained me the features and everything abt the vehicle and was very patient with me. Thank you Hernando for every thing. More

Awesome Customer Service This was my first Lexus purchase, and the entire staff took the time and the patience with my process from beginning to end. Hernando Mejia was friend This was my first Lexus purchase, and the entire staff took the time and the patience with my process from beginning to end. Hernando Mejia was friendly, knowledgeable, and went the extra mile to make my car buying experience a pleasant one. Thank you so much, Hernando and the entire staff at Lexus of Ann Arbor! I appreciate it so much and I love my new Lexus RX 300! More

Wonderful customer service! I was in looking for a nice used RX400 and dealt with Donaven Pierce. He was very friendly. He was very helpful explaining all the features the car I was in looking for a nice used RX400 and dealt with Donaven Pierce. He was very friendly. He was very helpful explaining all the features the car offered and also very patient with me. I am in the planning stage right now but will definitely be back to see him! More

Purchase a 2008 Lexus A friend of mine drive Lexus ES350 2007 and mentioned how reliable is his vehicle. Went with him at Lexus of Ann Arbor and I meet Hernando, he was ver A friend of mine drive Lexus ES350 2007 and mentioned how reliable is his vehicle. Went with him at Lexus of Ann Arbor and I meet Hernando, he was very knolegeble and make everything easy. I'm happy and I will provide more referrals. More

Poor Service Department Bought a used 2004 ES330 (private sale) asked them to look it over - especially brakes. Did brake adjustment - told me I don't need brake pads or rot Bought a used 2004 ES330 (private sale) asked them to look it over - especially brakes. Did brake adjustment - told me I don't need brake pads or rotors turned or replaced. Grand Rapids Lexus 2 weeks later recommended new pads and rotors. Had to call multiple times to get dent and paint eval - finally told needs paint and body shop work - beyond capabilities of touchup paint and dent - after 5 followup phone calls by me. Missed over (55 psi) and under (19 psi) pressurized tires during their inspection. Missed inop windshield washer sprayer and malfunctioning rain sensor. Missed multiple engine cover clips missing and missing rear trunk lid cushion. Front hood misaligned due to mal-adjusted rubber bumper cushions. Battery dead when I went to pick it up. Charged $15 to replace wiper blades - put a wrong size 26 inch on drivers side instead of 24 inch - it tangled with the passenger side when activated and bent metal blade assembly. Replaced both myself in NAPA parking lot - took 2 mins. Replaced cabin and engine air filters - found disconnected vacuum hoses and only one of Two screws tightened on engine air filter intake assembly. Did PS, brake and coolant flushes - said needed it. Seems like obvious ignored to sell the easy, fast and profitable. Made me feel like my business didn't matter-just a second class citizen with an 11-year old Lexus. More