Lexus of Ann Arbor

Efficient, effective & extraordinary Service advisor was very professional and flexible with my service needs. I arrived an hour late due to traffic and he was very understanding while ac Service advisor was very professional and flexible with my service needs. I arrived an hour late due to traffic and he was very understanding while accommodating my service request. More

Staff is the BEST - in A2 - The LEADERS & THE BEST The staff is professional, messages are clear about what needs to be addressed by the Service Department - The Service is 5 star! - This is A2 - we cr The staff is professional, messages are clear about what needs to be addressed by the Service Department - The Service is 5 star! - This is A2 - we create - the Leaders and the Best - Go Blue! More

the staff at Lexus of Ann Arbor are always very courteous I've been servicing my car at Lexus of Ann Arbor for 5 years, I've always received 5 star service from them. My last service technician was Chuck, he I've been servicing my car at Lexus of Ann Arbor for 5 years, I've always received 5 star service from them. My last service technician was Chuck, he was very polite, explained all of my options in detail and provided excellent customer service. Thank you More

Avoid Ann Arbor Lexus at all costs . Ann Arbor Lexus 's Servie Department is a complete disaster it has extremely high turnover because of of management at the dealership . The service d Ann Arbor Lexus 's Servie Department is a complete disaster it has extremely high turnover because of of management at the dealership . The service department makes unnecessary repairs and does not complete necessary repairs . Management is unresponsive and won't even acknowledge errors . More

STAY AWAY FROM THESE GREEDY JERKS STAY AWAY FROM THEIR SERVICE DEPARTMENT!!! These guys are totally dishonest. Brought my vehicle into these guys because there isn't a really close a STAY AWAY FROM THEIR SERVICE DEPARTMENT!!! These guys are totally dishonest. Brought my vehicle into these guys because there isn't a really close alternative to have them fix my window which broke half way down. They fixed it. But then, after i drove home, i noticed that the driver side door wouldn't lock and wouldn't recognize my key. This was fine before. After window repair, now it's broken. Sounds pretty much like an open and shut case that whatever they did caused the problem. Yet they charged me $200 to replace a wire and wouldn't let me take my car while i talked to corporate. They were extremely rude about the whole thing. This has pretty much led me not to purchase a Lexus at all in the future given my experience--how can corporate let this stuff keep going on? My friends have had similar experiences and have complained to corporate as well, so they know about the problems and yet have not put the hammer to these idiots. That's ok, maybe it's time for a Mercedes anyways. More

Very disappointing responses from Lexus I live two hours away from the dealership with lights flashing on the dashboard including check engine light, I would expect to have returned I live two hours away from the dealership with lights flashing on the dashboard including check engine light, I would expect to have returned phone calls. It's been a week and they cannot find time to service this brand-new vehicle. Very disappointing in both the car and the level of service More

Kevin May and Michele THANK YOU The word has to get out. The experience working with this particular group of sales staff at this dealer was downright home-town pleasant. Makes m The word has to get out. The experience working with this particular group of sales staff at this dealer was downright home-town pleasant. Makes me want to join up, and be a part with this team of professionals. Kevin May and Michele thank you for your genuine passion to keep your customers happy. It shows. The Ct200h lease was an excellent choice for us. Right now even with the chilling temps, we’re hovering around 40mpg, down from 47mpg when the weather was over 50. This vehicle is a dream to drive, and when the lease runs out, will seek some advice from you guys once again, to further the Lexus experience given our garage would accept nothing less. Perhaps an IS350 F-Sport? Hmm, you never know. Thanks again j More

Thank you Ryan Simmons I wasn't sure I wanted to let go of my "old" Lexus. Ryan showed me a number of RX, was patient and informative but never pushy! After a week of trying I wasn't sure I wanted to let go of my "old" Lexus. Ryan showed me a number of RX, was patient and informative but never pushy! After a week of trying to make a decision and a number of phone calls between Ryan and my husband we did purchase a beautiful RX350. Ryan did a great job and I thank him. More

LeXus EXcellence Most pleasant experience we have ever had looking at and/or purchasing a car. Ryan Simmons relationship to my husband and me was calm, kind and inform Most pleasant experience we have ever had looking at and/or purchasing a car. Ryan Simmons relationship to my husband and me was calm, kind and informative, never pushy or fake. It was a joy buying our first lexus. More

bad customer service Yesterday, December 24, 2014, I had to contact Lexus Roadside assistance. My car would not start. I suspected it was the battery, but was a little con Yesterday, December 24, 2014, I had to contact Lexus Roadside assistance. My car would not start. I suspected it was the battery, but was a little concerned that I would be having a problem with my battery because, just last year I had purchased a new battery that was installed at Lexus of Ann Arbor dealership...Imagine my dismay when I was told I needed a battery replacement by the road side assistance sevice rep. So, I did the dreadful call to Ann Arbor of Lexus service department to make an appointment to have my call inspected. Dan WIlson answerd the call. I told Dan my name, explained that I needed a new battery (per the roadside assaitance guy). I also asked Dan to put my name in the computer and remind me of the purchase date for the previously purchased new car battery. Dan informed me that the battery was purchased in Juky 2013. I then asked Dan to explain to me, why I would be needing a new battery after having a new one installed 17 mnths previous. Dan response was "I don't know, you'll have to bring your car to the service depatment so we could look at it". I asked Dan was it normal for a new batterty to be replaced after having a new one for such a short amount of time. Dan stated, "I don't know, you'll need to bring your vehicle in so we can look at it". I could see that me questioning was being spoke on deaf ears. Now as a service representative and manager of the service department, I know good and well that Dan has enough knowedge about the Lexus vehicle to inform me at a minimum, that this might be unusual for the need for a battery replacement after 17 months. Instead, I just got the response that I needed to bring my vehicle in to the service department for service. I asked for possible explainations for why my car would need a new battery, all to no avail. Once again, I was told, That I needed to bring my vehicle into the service department for service. Now, let me remind you that my vehicle information and service history is right in front of Dan on the computer screen, because he just informed me that I purchased a new battery in July 2013. This has been the typical communications beween Dan and I. I can get no answer or explanations to my inquires about my vehcie when I speak with him. I recently made a complaint against Dan for this very reason several months ago. I had no intention of doing business with this dealership as long as I have to communicate with him. I was at a disadvantage here on this date because it's Christmas eve and 2pm in the afternoon. So I had no choice but to contact Lexus of Ann Arbor. Which resulted in loosey service again from Dan. So after talking to Dan and feeling like once again I would have to verbally fight to be heard and get answers to my questions, I contacted another ownwer of a Lexus dealership. I simply did not feel like fighting (verbally) again with this man (Dan). The owner of another Lexus dealership assisted me previously because Dan would not. So, I called the owner, informing him that I once again was having problems talking with Dan, explained what was going on with my vehicle. He simply asked me 2 questions. Candace, "When did you buy the battery"?, I informed him Dan told me July 2013. He asked, "Did you buy the battery"? I stated, "yes". He stated, "Candace your battery is covered under warrantee, you dont need to buy another battery". My reply, "Then why couldn't Dan just inform me of this when I called? Thats all he had to say to me. My vehicle history information was right there. The dealership owner advised me to drive to the Ann Arbor dealership right now, becasue they closed at 4pm and that he would contact the sevice department to address my inquiry. WHY DID I HAVE TO GO THROUGH THAT?????? Why couldn't Dan just simply take an extra moment and look at my vehicle history and advise me that the battery should be covered/replaced because of the time period (battery warranty) that the last battery was installed? Would he not know that the car battery should be replaced without any cost to me after looking at the last battery installation date? Why did he just choose not to tell me that information on the telephone? I just don't get it. It just doesnt make any sense why he communicates the way that he does. I have the right to ask questions, because I want to understand whats going on with my vehicle. I have not been rude or impolite to Dan when I've asked questions. Im simply looking for answers. It's not until he refuses to answer questions, that I get pissed off. I saw a statement on the Lexus-Reviews. com.........."Lexus will treat each customer as we would as a guest in our home". This statement is simply not true...I have not had this experience at the service department at Lexus of Ann Arbor. I've recently made the same type of complaint against Dan WIlson....I do not wish to be contacted by him at all. There is nothing I want from him. I will not accept any apology from him, nor am I intereted in him making this situation right and resolve the problem. I just should not be treated this way when I call or physically walk into the service center. I have to wonder why I receive the treatment that I get from Dan. I'd hate to think that he has biases against particular customers, becasue I'm sure the Lexus Corporation is much more responsible when if comes to providing service to all of thier customers. I simply don't have any negaive expereinces of being treated in this matter by any other Lexus representative since owning a Lexus vehicle. As stated previously, I have no intention of doing any business at this dealership as long as Dan Wilson is a representative for the Lexus Corporation. He does not represent the Lexus Corporation in a positive, courteous and professional manner. Dissatisfied Customer, Candace Dorsey cdorsey@emich.edu More