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Lexus of Ann Arbor

Ann Arbor, MI

4.5
245 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 245 reviews

September 21, 2015

Recall and 80,000 miles Excellent! Loaner available, competent and polite service, I continue to return for service and can count on the same consistency each time. Bravo! I More

by CSOPELT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
September 17, 2015

exceeded expectations Chuck took the time to help me with my new bluetooth and showed me some additional features. He also fixed my service record. The car was sparkling wh More

by A2JAMIED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I hope I have the correct name!
September 16, 2015

Chuck Kelly was exceptional! Chuck took care of items that were previously supposed to have been done, then worked hard to take care of the additional items that I added. Very imp More

by HARRY_THOMSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Kelly
September 15, 2015

Installation of body side moldings and 3M invisible bra I have been a Lexus leaser for 15 years and one of the reasons that I choose Lexus has been its excellent, efficient service. I had a disappointing e More

by KLMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy
September 14, 2015

Getting a broken part replaced Appointment was 9:30 pickup. Got phone call at 10:10 running late. Gave the service center my pickup location several times, driver still went to the More

by madison326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck
September 14, 2015

They were very nice,gave us a car to use while they repaired A recall on the airbag,and also the seat. We had to bring it back twice because they had to order the parts. They called, when the parts came in. More

by GARRISONFAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tareck Ramlawi, George Fulks, Gerald Creech, Derek Kuri
September 11, 2015

Returned to Lexus of Ann Arbor We previously had a horrendous experience with the service center at Lexus of Ann Arbor - incomplete repairs, oil leakage after oil change due to non- More

by WEJLWONG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck
September 05, 2015

New car sales. Our salesman, Gerald Creech, was excellent. Setup our phone and adjustments to seat and mirrors in our new RX in a matter of minutes. Great experience More

by NORMAN2908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Creech
September 05, 2015

Review of tire rotation and carwash by dealer. On Tuesday September 1 Lexus of Ann Arbor rotated my tires on my RX 350 and gave me a carwash. All work was completed within an hour and was complete More

by lasttime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Kelley
September 04, 2015

Good Experince I just got a Lexus GX460 from Lexus of Ann Arbor. The salesman Hernando was really professional and provided me with all the information and details a More

by VEND2804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernando Mejia
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