Lexus of Ann Arbor

Efficient Delivery Lease Process We would have provided an excellent rating except we felt the finance person could have been more thorough when going over the lease terms. It was qu We would have provided an excellent rating except we felt the finance person could have been more thorough when going over the lease terms. It was quick but a little more time going through the details would have been let us know that a 4350 deposition fee would be required upon lease completion unless another Lexus was purchased. Other than this issue our sales person Michele was great and the sales manger Ken provided a no nonsense deal over the phone that made the process very pleasant. More

Welcomed and Served as Family! Having been a previous Lexus owner we are used to being treated well by Lexus dealer personnel but we were astounded at the care and attention we rece Having been a previous Lexus owner we are used to being treated well by Lexus dealer personnel but we were astounded at the care and attention we received at Lexus Ann Arbor! Chuck and Ryan took especially exceptional care of us during the trade of our 2008 LS 460 and Lease of our 2013 LS 460 L. They both went above and beyond to ensure our satisfaction. Special thanks and appreciation to Ryan for all his care, help and attention to detail. He took his time and was very thorough as he trained us on the details of our new vehicle. Thanks Ryan for keeping in touch to ensure our full satisfaction. You are a credit to Lexus of Ann Arbor and a gem to customers like us!! Everyone went out of their way, treating us as so well and showing us the heart of Ann Arbor Lexus. Thanks to all and also to Roy, our new Service Technician. We are already scheduled for our first service appointment. We are sharing our experience with all our family and friends, so expect lots of new customers!! Sharenn Washington and Metro Security, LLC More

Lexus of Ann Arbor exemplifies legendary service!! I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was handled effortlessly and with no hassle! Roy took care of me, and I was so impressed with his professionalism and expertise in making sure my appointment resolved my issue! I am extremely satisfied with the customer care I received and plan to be a customer for many years to come. More

Timing belt excellent, car was done on time. Friendly Service Manager. Teh car was clean when I left the dealership. Nice loaner car. Will return. Car runs li, excellent, car was done on time. Friendly Service Manager. Teh car was clean when I left the dealership. Nice loaner car. Will return. Car runs li,ke new. More

Sales What was quoted changed I'm not happy at all I wanted a remote started I didn't know I have to pay next 2 years I don't like the ride of this car it's What was quoted changed I'm not happy at all I wanted a remote started I didn't know I have to pay next 2 years I don't like the ride of this car it's to low not happy More

Great Service I have had only great service from Lexus of Ann Arbor. Very professional, courteous and have always had the car ready when promised. First class opera I have had only great service from Lexus of Ann Arbor. Very professional, courteous and have always had the car ready when promised. First class operation. More

Fast service and diagnosis! After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by ha After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by hand into perfect alignment. I went to the service center without an appointment and they took me in right away. They said that to secure the bumper would only take an hour and that it was not covered by the Bumper to bumper warranty. So, for $118 I said go ahead. Within a half hour they had diagnosed that there were two bumper clips that were broken and the parts would have to be ordered. The difficulty was that the cost was now going to be $460. I told them that I would need to think about it. They then had my car washed and firmed up the bumper temporarily within 15 minutes. Great service! Although I am still surprised the repair is not covered? More

New car Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman! Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman! More

Not Prompt!! I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. Unfortunately, it took my morning and partial afternoon, threw me back on my schedule. Hopefully, my next visit won't be as delayed in the services preferred by Lexus. Surraya Abedi More

Flawless delivery of a new NX200t The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom f The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom floor. The automobile was delivered in impeccable condition and Brian Frawley spent a generous amount of time showing me the various hi-tech and safety features to be found in my new NX. I have now put about 800 miles on the new vehicle and it is absolutely flawless in terms of fit and finish with the power train and every feature functioning as intended. Great job, Lexus! More