Lexus of Ann Arbor

Did not honor Tire Warranty Spent the $800 for a tire warranty and was told it was seamless. You get a flat, come in, let them know you have warranty and they take care of the re Spent the $800 for a tire warranty and was told it was seamless. You get a flat, come in, let them know you have warranty and they take care of the rest. My first flat, sent the car in. Dealer said they couldn't find the warranty on file even though I insisted I had it. They called the original dealer, they said they couldn't find it either. No other info or assistance - they charged me $250 for the tire and sent me on my way. After some digging, I called the tire warranty company, they confirmed I had the warranty and said the dealerships don't keep record of warranties and is supposed to call them direct and file the claim before they do work. Since the tire was already changed, they will not cover. After months of back and forth - Lexus corporate had to get involved to issue the refund. Moral of the story is: If you buy a tire warranty, don't expect the dealerships to help or do their due diligence to honor it. Make sure you have a copy of your warranty ON HAND and don't let them change your tire until you have confirmed all is well with the Warranty company. More

Treated great! Hernando Mejia is a great salesman, we got what we wanted!! From the time we walked in, until we left with a car, it was a great experience. Making i Hernando Mejia is a great salesman, we got what we wanted!! From the time we walked in, until we left with a car, it was a great experience. Making it work for us meant a lot. All the staff treated us with respect. Thank You!! More

No respect I purchased a RX-350 , yesterday Dec 21, picked it up on Dec 22. This is what happened, when I went to pick up the car: Instead of 161 point inspe I purchased a RX-350 , yesterday Dec 21, picked it up on Dec 22. This is what happened, when I went to pick up the car: Instead of 161 point inspection report I received a service report! Only after I asked specifically for CPO 161 point Lexus inspection, the report inspection was provided, whereas, this is something that should have been provided before any step! The car was not properly cleaned, outside and inside. I had them to clean it 3 times! I have some pictures that are self explanatory that the car was not inspected and detailed cleaned even after 3rd times!!! The tires were replaced by brand new tires "Yokohama Geolandar G055", which are the worst ever tires for rainy and wet weather as it is indicated in TireRack.com. When I asked for higher quality tires , I received NO respect from Finance manager. I even suggested, I am ready to pay the price difference. His behavior in general was so impolite and not professional... However, the general sale manager tried to convince me that customer satisfaction is their goal, i just decided to step out.... THIS TYPE OF SERVISE IS NEGATIVELY IMPACT LEXUS REPUTATION! More

They tried to rip my wife off! WOMEN BEWARE!!! My wife went down for a warrantied service and they tried to charge her $75 to look at the car. They have still never returned the value part we bough My wife went down for a warrantied service and they tried to charge her $75 to look at the car. They have still never returned the value part we bought 18 months ago even though it was still under warranty. TERRIBLE SERVICE...BEWARE!!! More

Good trade-in experience I worked specifically with Hernando Mejia who helped me choose a good trade in vehicle for my existing car for the right price. Good people/fair price I worked specifically with Hernando Mejia who helped me choose a good trade in vehicle for my existing car for the right price. Good people/fair prices, def recommend. The dealership has pretty good customer service and met all my needs. My trade in experience was good and I'm very satisfied with my current purchase. If you're looking for a lexus or any high end vehicle, I definitely recommend this dealership for all your lexus/service needs. More

Very satisfied customers Our saleswoman, Michele Johns, found us the exact car we wanted at a very fair price without all the uncomfortable haggling. Just a few negotiations a Our saleswoman, Michele Johns, found us the exact car we wanted at a very fair price without all the uncomfortable haggling. Just a few negotiations and we were on our way in a beautiful new car. Michele was so knowledgeable, patient and sweet. We have found ourselves a new dealership, Lexus of Ann Arbor and a new saleswoman, Michele Johns. The financial person was also very efficient and the manager was most accommodating. It was a very good experience all around. More

Wonderful experience We were treated warmly, respectfully, and fairly. Michelle Johns, our salesperson was wonderful; she did everything possible to get us the car we wa We were treated warmly, respectfully, and fairly. Michelle Johns, our salesperson was wonderful; she did everything possible to get us the car we wanted at the price we were comfortable with. The sales manager and financial person were also incredibly polite and warm. Totally pleased was the excellent experience at Lesus of Ann Arbor, I highly recommend buying or leasing your car there! More

Great Experience Recently purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and Recently purchased both a used Lexus ES and GS from Lexus of Ann Arbor. Highly recommend my salesman Hernando Mejia. He is not only knowledgeable and trustworthy but has the patience to allow you explore the Lexus lineup. We were able to compare several different models in a very low stress environment. Lexus of Ann Arbor does provide upfront no-haggle pricing on their used cars so you don't have to be worried about not being offered their best price. More

Purchased a 2016 Lexus NX 200t Fsport I had purchased my new 2016 Lexus NX 200t Fsport from Lexus of Ann Arbor and dealt with Hernando Mejia. He is very friendly and Helpful. He explained I had purchased my new 2016 Lexus NX 200t Fsport from Lexus of Ann Arbor and dealt with Hernando Mejia. He is very friendly and Helpful. He explained me the features and everything abt the vehicle and was very patient with me. Thank you Hernando for every thing. More

Awesome Customer Service This was my first Lexus purchase, and the entire staff took the time and the patience with my process from beginning to end. Hernando Mejia was friend This was my first Lexus purchase, and the entire staff took the time and the patience with my process from beginning to end. Hernando Mejia was friendly, knowledgeable, and went the extra mile to make my car buying experience a pleasant one. Thank you so much, Hernando and the entire staff at Lexus of Ann Arbor! I appreciate it so much and I love my new Lexus RX 300! More