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Lexus of Ann Arbor

Ann Arbor, MI

4.5
245 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 245 reviews

August 20, 2015

Wonderful Customer Service I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was More

by HOLLY.OWENS2320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Kelly
August 20, 2015

Timely service Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. More

by AALAQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
August 15, 2015

Good Service Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasona More

by glhess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
August 14, 2015

Purchase of New Car Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. More

by CANDREOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Van Gordon, Gerald Creech
August 13, 2015

Excellent Cars and Excellent People This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was More

by Vikas Choudhary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Simmons, Duane Dorazio
August 13, 2015

Mechanic is a professional Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not corr More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
?
August 11, 2015

excellent service as usual excellent service! I would recommend this dealership and my car to anyone! I owned a lexus for 10 years went to an Audi for 2 and sold it and came ba More

by BETSY.CAVANAUGH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramey Miller
August 11, 2015

Didnt receive licenseplate/registration on time I bought a pre-owned lexus sedan and waited for 15 days until expiry of the "applied for license" duration. On 14th day (yesterday) I called to check More

by SJK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Simmons, Brian Cogley
August 11, 2015

Great service on warranty repair Communicate well; pick up and deliver car and gave me a loaner. Pleasant and helpful. Chuck Called me to remind me to schedule an appointment. More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck
August 10, 2015

My review is below George did a great job. Two years ago we began talking about us buying another used Lexus. Over the past two years he has kept us in the loop when veh More

by GARY.WOLFE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Freij
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