Lexus of Ann Arbor

My review is below George did a great job. Two years ago we began talking about us buying another used Lexus. Over the past two years he has kept us in the loop when veh George did a great job. Two years ago we began talking about us buying another used Lexus. Over the past two years he has kept us in the loop when vehicles came available that fit our criteria. Finally we hit upon a vehicle he suggested and that we love. His cooperation was exceptional. No issues at all. This is great dealership where we always feel like we are the most important customer they have, and of course we know we are not but it is nice to have people that treat you with the utmost respect. More

Very Poor experience Lots of promises not many delivered still like the car i do not care for the sakes force have not had a chance to work with the service dept. Lots of promises not many delivered still like the car i do not care for the sakes force have not had a chance to work with the service dept. More

Miss quoted price I was told my car would be fix in a day but it took 4 days. I was given one out the door price ($936) when I gave you guys the ok to do the work. I as I was told my car would be fix in a day but it took 4 days. I was given one out the door price ($936) when I gave you guys the ok to do the work. I asked if you guys could come down on the price. You guys gave me 10% off. When my car was ready the price was $917. I was told there were some service fees that I had to pay that made my bill over $1000. I feel that I was give 10% off so you guy changed my out the door total to get more money. I feel like you guys stole from me!!! More

Exellent Service... Excellent Staff Lexus of Ann Arbor continues to provide quick and excellent service. The staff is professional and excellent, keep you informed, and make you want to Lexus of Ann Arbor continues to provide quick and excellent service. The staff is professional and excellent, keep you informed, and make you want to return. More

Marvelous Well this is the Queen speaking, LOL not really this is just Ruth, however every time I visit that dealership I feel like a queen. Every time I drive Well this is the Queen speaking, LOL not really this is just Ruth, however every time I visit that dealership I feel like a queen. Every time I drive my vehicle, I feel like a queen. I don't know about you, but I have arrived. As long as the Earth spins, I will never own another vehicle. Ruth More

ALways willing to help Hernando made things easier and He is always willing to help and get things done! I would always recommend him if you are looking to stop by at the Le Hernando made things easier and He is always willing to help and get things done! I would always recommend him if you are looking to stop by at the Lexus in Ann Arbor. More

OK Experience I was asked to buy three different up-sell items, none of which were necessary. The service experience was otherwise good. They did not do a very good I was asked to buy three different up-sell items, none of which were necessary. The service experience was otherwise good. They did not do a very good job washing the car. More

Accommodating and helpful staff The staff was very accommodating and helpful making it an enjoyable experience. While we were in the process of taking care of the paper work and th The staff was very accommodating and helpful making it an enjoyable experience. While we were in the process of taking care of the paper work and the transaction, the car was getting washed and I was able to drive off the lot in my beautiful, new Lexus. More

Professional Service throughout the transaction Credit to Lexus of Ann Arbor for their professionalism throughout the entire purchase experience. Both the sales manager, Bryan, and the salesman Geor Credit to Lexus of Ann Arbor for their professionalism throughout the entire purchase experience. Both the sales manager, Bryan, and the salesman George Freij were competent, professional, and polite. They treated us fairly and were completely transparent in all financial matters. Having a driver bring me the license plate was above and beyond the call of duty, but much appreciated. More

Professional service Always courteous ...always helpful ..very customer oriented. My wife and i have had 4 Lexus vehicles i. The past 8 years. We have been maintenance ser Always courteous ...always helpful ..very customer oriented. My wife and i have had 4 Lexus vehicles i. The past 8 years. We have been maintenance servicing (on schedule) soley at Lexus of Ann Arbor....we have never had a mechanical problem with any of the cars.....ever ! We have watched the service dept. go through changes ..both in process and in personnel ....I can say , as of this writing (july. 2015) this is the best customer related operation of this dept. I have seen. Thanks to all at Lexus. More