Lexus of Ann Arbor

Fast service and diagnosis! After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by ha After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by hand into perfect alignment. I went to the service center without an appointment and they took me in right away. They said that to secure the bumper would only take an hour and that it was not covered by the Bumper to bumper warranty. So, for $118 I said go ahead. Within a half hour they had diagnosed that there were two bumper clips that were broken and the parts would have to be ordered. The difficulty was that the cost was now going to be $460. I told them that I would need to think about it. They then had my car washed and firmed up the bumper temporarily within 15 minutes. Great service! Although I am still surprised the repair is not covered? More

New car Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman! Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman! More

Not Prompt!! I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. Unfortunately, it took my morning and partial afternoon, threw me back on my schedule. Hopefully, my next visit won't be as delayed in the services preferred by Lexus. Surraya Abedi More

Flawless delivery of a new NX200t The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom f The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom floor. The automobile was delivered in impeccable condition and Brian Frawley spent a generous amount of time showing me the various hi-tech and safety features to be found in my new NX. I have now put about 800 miles on the new vehicle and it is absolutely flawless in terms of fit and finish with the power train and every feature functioning as intended. Great job, Lexus! More

Wonderful Customer Service I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was quick and courteous. He helped me with a problem I was having with syncing imaps on my iPhone to the car audio, which was something I just couldn't figure out myself. The service call went smoothly and they washed my car exterior before handing it back to me. I love my car and now I love the service department at Lexus of Ann Arbir too! More

Timely service Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. More

Good Service Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasona Had a nice service experience at Lexus of AA. Service was completed in estimated time, even though dealership was quite busy. Rates were quite reasonable. More

Purchase of New Car Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. Both Chuck Van Gordon and Gerald Creech were excellent salesmen. They gave me a very good price on the trade and the purchase price of a new vehicle. More

Excellent Cars and Excellent People This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was This is the first time I bought lexus. Ryan Simmons was my sales consultant at dealership and he explained everything that I needed to know and I was very impressed the way he attended us during the whole process of purchase. More

Mechanic is a professional Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not corr Bought 2012 Certified ES350 in May. The ride and steering were not right. Tires on car were not original at 17K. Mechanic found alignment was not correct. On road test, mechanic was informative, honest and extremely polite. I will change tires to get that superb Lexus feel. More