Lexus of Ann Arbor

A pleasant service experience My wife and I had just purchased a used vehicle from Lexus of Ann Arbor before the 4th of July weekend. The vehicle itself had a lot of miles on it, My wife and I had just purchased a used vehicle from Lexus of Ann Arbor before the 4th of July weekend. The vehicle itself had a lot of miles on it, but being true to Lexus form you couldn't tell by driving it. We took it on a test drive and loved it. We bought it that very day. However later in the same day our excitement had turned to concern, since we noticed a loud scraping sound emanating from underneath the rear passenger side of the vehicle. The vehicle was not covered under warranty so we were worried. Being the 4th of July weekend everybody was off. I used their online appointment scheduler to schedule and appointment and in the mean time searched discussion forums on the internet to find out if other owners had experienced the same problems. It turned out that they did. I noted their corrective actions and on the day of my appointment shared it with the service staff. Chuck Kelley was the gentleman that completed the paperwork for servicing the vehicle. He listened closely and took notes as I described the problem and also what i had found based on my internet research. Once everything was noted I waited in their wi-fi equipped lounge. The repair was quick and it turned out that the problem had been what I had read about on the online discussion forums. They didn't even charge me for the repair. Very quick, courteous and professional sales and service staff. I would definitely recommend this dealership to others based on my experience. More

not resolved issue The car had a sound and noise when driving. The car was left to eliminate the pop of sound that has not been eliminated. At the same time the car has The car had a sound and noise when driving. The car was left to eliminate the pop of sound that has not been eliminated. At the same time the car has been inspected and the operation of the machine was improved. But the issue was not resolved. More

Friendly and went the extra mile I got off work a little earlier than expected and called to see if I could get in for an oil change. They took me right in and washed my car and polis I got off work a little earlier than expected and called to see if I could get in for an oil change. They took me right in and washed my car and polished up the wheels and tires. Very nice, friendly and professional. More

Efficient, effective & extraordinary Service advisor was very professional and flexible with my service needs. I arrived an hour late due to traffic and he was very understanding while ac Service advisor was very professional and flexible with my service needs. I arrived an hour late due to traffic and he was very understanding while accommodating my service request. More

Staff is the BEST - in A2 - The LEADERS & THE BEST The staff is professional, messages are clear about what needs to be addressed by the Service Department - The Service is 5 star! - This is A2 - we cr The staff is professional, messages are clear about what needs to be addressed by the Service Department - The Service is 5 star! - This is A2 - we create - the Leaders and the Best - Go Blue! More

the staff at Lexus of Ann Arbor are always very courteous I've been servicing my car at Lexus of Ann Arbor for 5 years, I've always received 5 star service from them. My last service technician was Chuck, he I've been servicing my car at Lexus of Ann Arbor for 5 years, I've always received 5 star service from them. My last service technician was Chuck, he was very polite, explained all of my options in detail and provided excellent customer service. Thank you More

Avoid Ann Arbor Lexus at all costs . Ann Arbor Lexus 's Servie Department is a complete disaster it has extremely high turnover because of of management at the dealership . The service d Ann Arbor Lexus 's Servie Department is a complete disaster it has extremely high turnover because of of management at the dealership . The service department makes unnecessary repairs and does not complete necessary repairs . Management is unresponsive and won't even acknowledge errors . More

STAY AWAY FROM THESE GREEDY JERKS STAY AWAY FROM THEIR SERVICE DEPARTMENT!!! These guys are totally dishonest. Brought my vehicle into these guys because there isn't a really close a STAY AWAY FROM THEIR SERVICE DEPARTMENT!!! These guys are totally dishonest. Brought my vehicle into these guys because there isn't a really close alternative to have them fix my window which broke half way down. They fixed it. But then, after i drove home, i noticed that the driver side door wouldn't lock and wouldn't recognize my key. This was fine before. After window repair, now it's broken. Sounds pretty much like an open and shut case that whatever they did caused the problem. Yet they charged me $200 to replace a wire and wouldn't let me take my car while i talked to corporate. They were extremely rude about the whole thing. This has pretty much led me not to purchase a Lexus at all in the future given my experience--how can corporate let this stuff keep going on? My friends have had similar experiences and have complained to corporate as well, so they know about the problems and yet have not put the hammer to these idiots. That's ok, maybe it's time for a Mercedes anyways. More

Very disappointing responses from Lexus I live two hours away from the dealership with lights flashing on the dashboard including check engine light, I would expect to have returned I live two hours away from the dealership with lights flashing on the dashboard including check engine light, I would expect to have returned phone calls. It's been a week and they cannot find time to service this brand-new vehicle. Very disappointing in both the car and the level of service More

Kevin May and Michele THANK YOU The word has to get out. The experience working with this particular group of sales staff at this dealer was downright home-town pleasant. Makes m The word has to get out. The experience working with this particular group of sales staff at this dealer was downright home-town pleasant. Makes me want to join up, and be a part with this team of professionals. Kevin May and Michele thank you for your genuine passion to keep your customers happy. It shows. The Ct200h lease was an excellent choice for us. Right now even with the chilling temps, we’re hovering around 40mpg, down from 47mpg when the weather was over 50. This vehicle is a dream to drive, and when the lease runs out, will seek some advice from you guys once again, to further the Lexus experience given our garage would accept nothing less. Perhaps an IS350 F-Sport? Hmm, you never know. Thanks again j More