Lexus of Ann Arbor

I had a terrific service department experience at Lexus of Ann Arbor last week. Having recently moved to this area, I was unsure if they could keep me as happy as Lexus generally does—my family has owned of Ann Arbor last week. Having recently moved to this area, I was unsure if they could keep me as happy as Lexus generally does—my family has owned Lexus vehicles for almost 15 years—but I am happy to report they did, and even more! My service representative, Ramey, was informative and friendly, giving me the most positive & personal experience I have ever had at ANY car dealership!!! There was no time during the process that I felt pressured into a purchase; the charges were reasonable and fair for industry standards; my husband had no complaints, as well. Loved the loaner car; loved the ease of scheduling the appointment online; loved the quick turnaround time; loved the way the department is set up and the quiet office location talking with Ramey; loved the overall friendly atmosphere. Also, I loved that Ramey represented the Lexus brand so professionally and personally. The car runs great, problem solved. Additionally, I left something of value in the loaner car & didn’t realize until the next day. Ramey retrieved it and mailed it to me, saving me much time & hassle. In a nutshell, I am a very, very satisfied customer and will continue to be a proud Lexus owner. Thanks, Ramey and all, and best success to your dealership. ~~Stacie S. More

Great when spending $50k but once done no one wanted to talkto you. First tried license transfer person, then Sales agent, then sales Manager, then General Manager. No one would talk to me or return my cal talkto you. First tried license transfer person, then Sales agent, then sales Manager, then General Manager. No one would talk to me or return my call. All I wanted was my new license plate. Love the car but would not buy here. I like Remy in Service as well. More