Lexus of Ann Arbor

Solving unusual problems We had taken this vehicle, LX 470, 2002, to several Lexus dealers in the area for intermittent non-starting problem, and each time, the work was rush We had taken this vehicle, LX 470, 2002, to several Lexus dealers in the area for intermittent non-starting problem, and each time, the work was rushed and bandaged and the probblem pessisted. We had changed spark plugs, cleaned filters, changed gas, the problem pessited. But Duane of Lexus of Ann Arbor did not give up until he found the root cause of the problem. He was patient, he communicated well with us, the technician doing the work and the lexus technical service center. Finding the root cause was his priority and it led to a simple low cost solution. It was like night and day. When I drove it after the repair, it felt as if the LX 470 has just been converted from V6 to V8. It has been more than 6 months and the vehicle drives great and the non-starting problem has not repeated. Thanks Duane! You made us love the LX 470 again, just like we did when we bought it in 2005. More

Excellent service After having our vehicles serviced by independent mechanics in recent years I decided to give the Lexus dealership a try. I had resisted this fearing After having our vehicles serviced by independent mechanics in recent years I decided to give the Lexus dealership a try. I had resisted this fearing the costs would be exorbitant. Last October I brought my Lexus into the dealership and had an excellent experience. I felt like the manager, Dan, made a sincere effort to keep the costs down while addressing the necessary issues with my vehicle. This week when my check engine light began flashing I brought the vehicle in fearing again that I would get socked with a huge bill. That was not the case. The problem was fixed for what seemed like a reasonable cost. Today we brought in our Toyota because Dunning Toyota couldn't service the vehicle until late next week. We picked up the vehicle a few hours ago - the cost was reasonable, car was cleaned inside and out, and the turn around time was about 6 hours. They made a new customer of my wife and kept an existing customer very satisfied. More

Duane Truhn best service manager ever!!!!! I drive completely out of my way to go to this dealership for anything, even an oil change. All because the customer care and service is outstanding. I drive completely out of my way to go to this dealership for anything, even an oil change. All because the customer care and service is outstanding. You get the best customer service and they care about the customers needs. If they need my car for a long period of time Duane always has a car for me to take home so I do not have to sit and wait. They will do what ever it takes to assist the customer. I have never been to a dealership/service that treats their customers with this kind of care. Best service ever!!!!!! Duane great work and thank you for always being so helpful. More

Service Visit I consistently go to this dealer for service even though it is not the closest to my home, actually a 45 minute drive. Only complaint is a skimpy refr I consistently go to this dealer for service even though it is not the closest to my home, actually a 45 minute drive. Only complaint is a skimpy refreshment center. More

Exchange of winter tires Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the che Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the cheapest repair shop but I do not mind paying a little more for the quality of service they provide. More

I look forward to going in for service In general, I have found Lexus dealers/employees to be superior to any others I have met in over 50 years of owning cars (Lexuses since 2002) and havi In general, I have found Lexus dealers/employees to be superior to any others I have met in over 50 years of owning cars (Lexuses since 2002) and having them serviced. Today my Service Consultant was Duane Truhn and he was great. Duane knows the auto business, he knows what customers need and how to provide the service in an efficient first rate manner. He has great "people skills", and he's a communicator. Duane is a professional ! If I were manager of an auto dealership, I'd hire Mr. Truhn in a minute and there's nothing better that could be said about a person than that. If this dealership is looking to honor its "employee of the week (month, year)", Mr. Truhn should get the reward. Thanks for being there for me Lexus of Ann Arbor, and Duane Truhn. Jim Miller More

Wonderful Experience It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy George Freij made the process for us. He is extremely knowledgeable about the product and went above my expectations in explaining the features of the car to me and answering my questions. George was forthright and honest when it came to explaining the different models and informing me of the best product for the price. In addition, the Business Manager, Misty Gautz was great to work with. She was very friendly and explained the financing of the car thoroughly. I was thrilled with how easy the whole process was and came away feeling very taken care of. I would highly recommend Lexus of Ann Arbor. More

I can in to the service center without an appointment. Mr. Wilson and his staff were able to do my 5000 mile check up without a problem. He made sure to let me know that it was not an inconvenience to the Mr. Wilson and his staff were able to do my 5000 mile check up without a problem. He made sure to let me know that it was not an inconvenience to the service center. He was extremely professional and polite. They made me feel like I was their favorite customer. More

Appointment set and confirmed by phone call and email from dealership. Car taken immediately; loaner waiting, and all individuals very cordial and professional. Called and emailed when work completed. V from dealership. Car taken immediately; loaner waiting, and all individuals very cordial and professional. Called and emailed when work completed. Vehicle was incredibly clean! Duane helped me transfer items from loaner to my vehicle and explained everything that was done for the maintenance. Would not hesitate to purchase next vehicle from Lexus of Ann Arbor. More

These gentlemen made me feel so welcome at the service center; even though I did not purchase my Lexus from their dealership. Duane was so friendly and kind - he kept in touch throughout the day to keep m center; even though I did not purchase my Lexus from their dealership. Duane was so friendly and kind - he kept in touch throughout the day to keep me informed of the status of my car. Dan was also very kind and patient. As a woman who has relocated here, I think I can sum up my experience by saying these 2 men exemplified "The Michigan Difference". I feel confident that I will be taken care of, should I need to return for any reason. Do you know how reassuring that is?! I am blessed to have found this dealership. I applaud their professionalism and courteousness. This is how you keep your customers loyal!!!! Looking forward to buying my next Lexus from this dealership in the future - but, not too soon because I LOVE LOVE LOVE my RX 400 hybrid!!! Thanks again, guys! More