Lexus of Ann Arbor

My wife and I stopped in last Monday night at 8pm and needed a vehicle that night for a business trip. Scott was enthusiastic and very personable despite the late hour. Jim who is the used car manager needed a vehicle that night for a business trip. Scott was enthusiastic and very personable despite the late hour. Jim who is the used car manager gave us an excellent price on an ES350 and backed it with covering several issues that were not seen immediately. Scott actually followed me home to collect a check for the purchase of the vehicle and I drove 1/2 way to New Jersey that very night. Scott took the time to show me several cool things with the on board navigational and guidance system which equipped me to make the journey with confidence. He also followed up with a courtesy call and when I brought the vehicle in today he actually helped me with a challenge I was having with my water heater at home. Apparently in a different life Scott was quite knowledgable in the heating and cooling arena. Ramey and the service team made me feel welcome and took great care of me while I waited for my car. Even your receptionist went out of their way to give me fresh coffee and warm chocolate chip cookies. Thanks for a great experience and I will definitely recommend Scott and Lexus of Ann Arbor to my friends and colleagues. Jim's integrity was very impressive. He supplied a second key for my vehicle and reimbursed me for new wipers I put on the car to replace one that was in disrepair. Lastly he fixed a broken headlamp that was on the driver side. Wow, Lexus of Ann Arbor has gained a loyal customer. Great job Team. Sincerely, Jim ps. Initially referred by Steve Range who was the former Sales Manager or GM. More

I work at VCR AUTOMOTIVE INC. and I buy my parts from Lexus of Ann Arbor mi because, George, Rich and Mike, they work hard to help us with parts. We want the best for our customers, when an insurance co Lexus of Ann Arbor mi because, George, Rich and Mike, they work hard to help us with parts. We want the best for our customers, when an insurance company writes aftermarket parts, we still buy oem, because those guys ( at Lexus of ann arbor) know the oem parts are best all around. George will go out of his way to get us our parts, and work with us on prices, when it calls for aftermarket junk. We also depend on Raymie in service, he is the best and knows his stuff! More

I needed to replace my 2001 RX 300, which I loved. I shopped on the dealer's website and found what I thought would be my next vehicle. After test driving it however, I discovered that it did not have shopped on the dealer's website and found what I thought would be my next vehicle. After test driving it however, I discovered that it did not have the technology features that I wanted in my new car. My salesperson, Gerald Creech, looked through his stock and found me exactly what I was looking for and in my desired price range. Not only do I love the Lexus brand, I love this particular dealership. I owned my RX 300 for 12 years and always had it serviced here. That also influenced my decision to purchase another Lexus. More

I came in looking for a lexus suv and was very impressed with the knowledge Brett was able to give me about the vehicle itself. He was able to explain the components and mechanics of how a lexus is a bette with the knowledge Brett was able to give me about the vehicle itself. He was able to explain the components and mechanics of how a lexus is a better vehicle than other cars. When I am ready to buy a car I will be sure to come back and see Brett. More

I bought a 2009 Lexus GS 350 with 20,000 miles and in great condition; everyone during the sales presses was extremely helpful and friendly. I also was able to get more for a trade in then I was expectin great condition; everyone during the sales presses was extremely helpful and friendly. I also was able to get more for a trade in then I was expecting. More

I have been with Lexus for over 10 years and have received excellent service. Gerald Creech is an outstanding sales dealer and he follows up with service after the sale, as often as necessary. I love received excellent service. Gerald Creech is an outstanding sales dealer and he follows up with service after the sale, as often as necessary. I love the Lexus experience and Gerald exemplifies the best of Lexus quality in sales, service, knowledge, and availability to answer questions after the sale. He explains things well and is readily available to do so. He's the best! More

Brett was very helpful in the shopping process and very understanding from a customer's view point. I would recommend him to anyone. I was very pleased with my service. understanding from a customer's view point. I would recommend him to anyone. I was very pleased with my service. More

I order parts from many parts departments and have always had the most pleasant experience when dealing with George Fulks at Lexus Of Ann Arbor. Fast and friendly service at its best. When ever i need someth had the most pleasant experience when dealing with George Fulks at Lexus Of Ann Arbor. Fast and friendly service at its best. When ever i need something in the Lexus line i know who to call. George is a key team player that does what it takes to take care of the customer. Keep up the good work! More

I was in the market for a certified preowned vehicle and spent months researching and test driving. The reviews I had encountered regarding Lexus of Ann Arbor were very favorable, so I stopped in to take a spent months researching and test driving. The reviews I had encountered regarding Lexus of Ann Arbor were very favorable, so I stopped in to take a look. I met with Amanda Tarasow on day one and she patiently worked with me for nearly a month as I test drove and looked for the car that was right for me. She knew I was looking at other dealerships and at other cars and remained understanding and supportive. After test driving many different cars and doing a lot of "homework", I was very happy with my decision to purchase a Lexus and have been very satisfied with the outstanding support I've received since. More

Duane Truhn the service advisor and also the tech that was working on my car were the best. I have NEVER in my life been to a better dealership with the most outstanding serivce/treatment that I receive e was working on my car were the best. I have NEVER in my life been to a better dealership with the most outstanding serivce/treatment that I receive every time I walk in there. They trully need to be recognized for the work that they do. They trully go above and beyond to assist their customers. More