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Lexus of Arlington

Arlington Heights, IL

4.7
3,643 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
Contact Dealership

1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,643 reviews

June 30, 2022

Everything went well and was done in a timely fashion. The staff was very courteous and kind. More

by BELLESEEMA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Jun 30, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 30, 2022

i have never been to your showroom and your dealership was like a visit to a NYC 5 star hotel. stunning. LORI at service was so helpful, smart and kind and she made my experience of waiting for a new batt More

by vitaminleg2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Arlington responded

Thank you so much for your review and kind words for Lori! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

June 30, 2022

Customer service was excellent, adviser was very attentive and knowledgeable, everything was done promptly and good More

by SOFIA_SMIRNOVA1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Jul 02, 2022 -

Lexus of Arlington responded

Sofia, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 30, 2022

Very courteous advisor very clean show room everyone was friendly. The only thing was the service took longer than estimated no one updated me on that. More

by fredz37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

Lexus of Arlington responded

It's great to hear that Ed and our team provided you with good customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

June 29, 2022

Made the process very smooth and easy. Had all my questions answered. Work done on the car was superb. More

by Yash B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prithu Patel, 5 Stars
Jun 29, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

June 29, 2022

Present dealer for waiting for service. They always honor their time arrangements and usually have under to wait under 90 minutes. They have a pleasant lounge with a great coffee machine an More

by STEPHEN_SCHEFF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Jun 29, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, Stephen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 28, 2022

It was a very good experience. The customer service representative was very nice and professional. Everything went fast without any problems More

by DAREK.S.53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashard Grant
Jun 28, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2022

I really have grat experiences with this dealer especially because of service advisor named Lori.... She will go out of her way to help you out. Thanks Lori More

by Kyngyi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

June 28, 2022

Our experience has been excellent ! We actually go out of our way to buy & service from this location even though there is one closer. More

by Carrie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry in service, Jerry in sales, Yegor Azarov
Jun 28, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experiences! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 27, 2022

I appreciate the courtesy and the loaner vehicle provided. In particular, Ed was very helpful. More

by carbuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our Ed and team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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