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Lexus of Arlington

Arlington Heights, IL

4.7
3,622 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

December 28, 2021

Excellent experience overall, while was waiting the 40k service was done on time as promised with no issues. More

by aurelianmiroi32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 29, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 28, 2021

Had an exceptional experience purchasing a new vehicle - Eddie was terrific in finding my dream car for me! Highly recommend Lexus of Arlington for sales & service! More

by MLM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Bijou, Yegor Azarov
Report | Print
Dec 29, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 27, 2021

I bring my car in for a issues with can't starting my car with the lexus app and I still have the same issue. So it wasn't fix More

by saylathach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Coyoc
Report | Print
Jan 13, 2022 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 26, 2021

Lori is great. She provided attention and personalized service. The service technician showed me the problem. The waiting areas on both floors are spacious and provide comfortable amenities More

by Ashwin desai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Dec 27, 2021 -

Ashwin desai responded

OK

December 25, 2021

Professional, quick and efficient. Waited while they did the service and they made sure the wait time was not long. Thank you! More

by PERRYW
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Haresh Trivedi, Tony Coyoc, Lori Devega, Josie Garcia, Brenda Ramirez, Elena Soriano, Edwin Thalhammer, Julianna Uriostequi, Dakota Younglove
Report | Print
Dec 27, 2021 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 24, 2021

Tom Prondzinski, Service Manager is my friend. I bet all people who work with Tom eel the same way. Thanks More

by SC430 2003 Like new
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Dec 27, 2021 -

Lexus of Arlington responded

We are very happy to hear that Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 24, 2021

My 2004 ES330 has only ever been serviced here so I have a long experience with the Service Department. I have always been very happy with the entire experience. Highly recommend them. Will keep your car go More

by Jake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Dec 27, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 24, 2021

Great customer service with detailKnowledge about new Great customer service with detail Knowledge about new car and auto industry Nice show room More

by PETERCSHAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Tony Coyoc
Report | Print
Dec 27, 2021 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

December 24, 2021

Oil change completed in one hour. Waiting area was clean with snacks and coffee. Harish was very professional explaining all needed future services. Will definitely come back again. More

by PATEL_HIMANSHU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Dec 27, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Haresh had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

December 24, 2021

People work there nice and friendly including Tony service desk. If you want to safe your time definitely go there no doubt. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Dec 27, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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