Lexus of Arlington

Best experience buying a new car. Dealt with Hugh S. He made the experience easy. Dealer has great service department also. I recommend buying and servicing your vehicle there. I have purchased many vehic made the experience easy. Dealer has great service department also. I recommend buying and servicing your vehicle there. I have purchased many vehicles from this dealer, and refered many friends and family there. More

I've been working with this dealership for a long time.It was 4th Lexus i was getting from it. Service is usually very good, but this time I was impressed how they handle my transaction of getting this 2013 was 4th Lexus i was getting from it. Service is usually very good, but this time I was impressed how they handle my transaction of getting this 2013 model GS350, especialy Hugh Stinnette. Very proffessional, knowlegable and friendly!! Thank you very much!!! More

Hugh is a most unique individual, fully understanding the customer's needs and acts in a professional, direct manner and makes the customer feel a real "win-win" at the end of the transaction. This is our customer's needs and acts in a professional, direct manner and makes the customer feel a real "win-win" at the end of the transaction. This is our second purchase, of many to come from Huge. He made purchases a vehicle a real pleasure! More

Chuck was very friendly and helpful. He showed us the car's features and explained those features that were unfamiliar to us. Helped us in every way he could. When we returned a week later on another mat car's features and explained those features that were unfamiliar to us. Helped us in every way he could. When we returned a week later on another matter he again took the time to answer our new questions and to show us how to change settings. I would recommend him to others. More

Our family has bought 5 cars from this dealership. Nothing is ever a problem. Everything is taken care of without any stress or worry. We always get a fair price, as well. I recently got into a pretty Nothing is ever a problem. Everything is taken care of without any stress or worry. We always get a fair price, as well. I recently got into a pretty severe car accident at approximately 5pm. By 8pm, my car had not only been towed to the dealership, but a loaner was dropped at my door-step. They are second to none in customer service! More

Have you ever wondered what it would be like if you walked into a car dealership and were treated like the person you are! Well today is your luck day! Walk in to Arlington Lexus and being greeted by t walked into a car dealership and were treated like the person you are! Well today is your luck day! Walk in to Arlington Lexus and being greeted by their General Manager, Paul Batchen and his staff and you’ll have that feeling. I did and it was a fun, laid back and non-pressure atmosphere that created a feeling of comfort. I’ve bought cars over the past 30 years from many dealerships around the Chicagoland area, yet they all pale in comparison to my experiences of Arlington Lexus and Paul Batchen’s staff. I am a father of four, and have brought all my children to Arlington Lexus on several occasions because they’ve been welcomed and made to feel right at home. My 8 year old twins get to watch television on the comfortable chairs and even said “dad why don’t we have these at our home!” They were able to have snacks/cookies, soda or water that was provided for them just steps away. They also got to work on their putting because of the putting green! That was a blast and said "this was like playing mini-golf!" In the mean time, my wife and I were being shown around the floor and were being handled not as buyers, but as guests. We thought about leaving our children with Paul because all he did was keep them entertained and laughing all morning. Our older boys spent their time playing on their lap tops at the work stations adjacent to the television area, but they’re 17-20 years old, and didn’t want much to do with us, until one of them they got dad’s old Lexus at the end of the day, as I purchased a new ES350. That’s when they started to pay a bit more attention! That experience was a breeze. We were taking care of by Mark Burdeen who took us for a test drive as he explained the features of the car. His laid back style and laughter made the ride both informational and fun! We laughed and he asked questions about our family and appeared to genuinely interested in hearing about us and sharing about his family as well. I know this was direct reflection of Paul Batchen and his leadership style, it’s the reason I keep coming back to Arlington Lexus. Finally, the deal was made and I sent my family off as I tied up the loose ends. I worked with Terry, the product specialist, who gave me a thorough run down of my new vehicle. His demeanor was one of ease and calm with a willingness to answer all questions. He was concerned that I fully grasped as much detail as possible before leaving me with the vehicle, It was a great experience. I was then turned over to sign the paper work with Curt, the financial person,He explained all Lexus options to me and made me feel as comfortable as I felt when I first walked thru the door. The process was fast and painless and I was excited to get in to my new car and crank Springsteen music, and drive it home! Oh yea, one last thing. Paul Batchen came back around and made sure that I was completely satisfied with my experience. I told him that I've never had the opportunity to meet Bob Rohrman, but when I do, I will let him know how lucky he is to have Paul as his General Manager!! I was not only completely satisfied, but I can’t wait to refer my family and friends to Arlington Lexus. I’m confident they too will be treated like family. I know what you’re thinking…what am I waiting for? You right! Go there and experience the feelings that are honest and real. Make sure you ask for my friend Paul Batchen, he’ll quickly become your friend too! More

I recently purchased a car from this dealership. I am on the younger side, and had to ask for someone to help me look at, and test drive vehicles. After I was working with a salesman for quite a while, and the younger side, and had to ask for someone to help me look at, and test drive vehicles. After I was working with a salesman for quite a while, and had selected a vehicle - the salesman was called away to work with someone else. We began the paperwork process, got almost to the end, and then were told that in that time, someone else purchased the car we were filling paperwork out for!! I was shocked, angry, and would have gone elsewhere - but the dealership had already run my credit, thus the score would drop. I settled for a different colored vehicle, and had to wait over 3 hours to finalize the paperwork. This was a terrible experience overall, and I won't be going back. More

Brought in my 1 YEAR OLD LEXUS because part of the front fender popped out and wanted it looked at as there was NO DAMAGE to the car to see if this was something covered under warranty. The Service Manager fender popped out and wanted it looked at as there was NO DAMAGE to the car to see if this was something covered under warranty. The Service Manager pulled my bumper HALF OFF my car to take pictures and told me the car had suffered a MAJOR IMPACT, yet there was no damage. Then proceeds to tell me they do not have the facilities to repair this and take it to a BODY SHOP and call my ISNURANCE. And tell them what?? ARLINGTON LEXUS pulled my bumper off??? He was going to give me my car back with the BUMPER HALF OFF! My car should be given back to me in the SAME condition I BROUGHT it in? Are you going to take out someone's Engine then say, oops cannot fix it and give them back a car with no engine?? So he had a cable tie put on to help it stay in place, WOW BLESS YOUR HEART ALRINGTON LEXUS. But what should I expect from a dealership that is so run down the women's bathroom did not work and I had to use the men's? Gross, I would rather use a Wal-Mart bathroom. Oh and did I mention they left a rental agreement in my car for another customer with their name and drivers license number on it? Thanks for respecting confidential information! More

Shady dealership. I simply try to get as much information about a very expensive used car purchase (over 28k), but they act as if that isn't enough money. I asked about defects regarding a used information about a very expensive used car purchase (over 28k), but they act as if that isn't enough money. I asked about defects regarding a used certified pre-owned car, and got a very condescending response, saying that defects will be found "under a microscope". Well "Internet Manager", how many people you know inspect cars under a microscope? Not too many. I simply wanted to know the defects so I can compare it to cars I'm looking at. I can ask for the defects and I should get a response via "the internet". After all, I would have been driving out of state to buy the car. Well, after that email, I just erased the car that's being sold at Arlington Lexus at Palatine and closed on the other deal by putting a deposit. Too bad for you, reviews mean everything, and the dealer I closed on has hundreds of real positive reviews on dealerrater.com that has a close to 5 average, and has received a "Elite of Lexus" award almost every year. Unlike your one time award in 2010, which was probably a mistake on lexus corporate. More

Paul Batchen, General Manager of this dealership, has proven himself to be extremely responsive to our needs, having purchased five vehicles from him within the last twelve years. His willingness to get proven himself to be extremely responsive to our needs, having purchased five vehicles from him within the last twelve years. His willingness to get involved in zone issues, solve service problems, and his fairness in dealing with us on our purchases are all reasons why we have returned time and again to his dealership. Arlington Lexus has become a comfortable place to stop by for a visit when in the neighborhood. The service advisors are welcoming and knowledgeable. Paul sets the tone for the rest of his staff when it comes to customer service. More