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Lexus of Arlington

Arlington Heights, IL

4.7
3,579 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,579 Reviews of Lexus of Arlington

September 18, 2022

Tom Prondzinski makes servicing my car pleasant & efficient. We have dealt with him for many years. He’s knowledgeable, and explains what needs to be done when. Prior to my husband’s passing away, he More

by Idimages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
Report | Print
Sep 19, 2022 -

Lexus of Arlington responded

Thank you for your business and this review. We're happy to hear Tom was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
September 17, 2022

Great place to do business I was very happy with my visit thank you for your service More

by PETENESS66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Sep 18, 2022 -

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

Helpful
September 17, 2022

A longer than usual wait but this location does a great thorough job. They take your recommendations seriously. More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Sep 18, 2022 -

Lexus of Arlington responded

Thank you, Jon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

Helpful
September 16, 2022

Service was great but there are mice in the reception area and the staff is really unwilling to do anything about it after reporting the issue to multiple people. Pathetic for a Lexus dealer. Spend more More

by WALTER90
Recommend Dealer
No
Employees Worked With
Lori Devega
Report | Print
Sep 21, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, Walter, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
September 16, 2022

Service advisor very knowledgeble. Loved the video of my car. Find this to be very prifessional More

by Jlanger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega, Josie Garcia
Report | Print
Sep 16, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
September 16, 2022

Clean and Haresh was an excellent service adviser. Service was quick. Super car wash to finish appointment More

by Duck Ragone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Sep 16, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad Haresh and the team were able to help, and we hope to see you again!

Helpful
September 16, 2022

Always very professional staff! They explain what each service is and let you know what services can wait until next time, etc. we have been a customer since 1998, and love Lexus of More

by DMTIMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Sep 16, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
September 16, 2022

Everything went smoothly. Things were explained to me very well by Jose. I finally had my issue with Lexus enform explained to me as to my troubles with it. More

by Valerie Rodelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Sep 16, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience, Valerie! We sincerely value your business and look forward to your next visit.

Sep 16, 2022 -

Valerie Rodelli responded

Service in this day and age is paramount for both sides. Thank you.

Helpful
September 16, 2022

Everyone was friendly and helpful. Work was done quickly and efficiently. I will be back. More

by bikecurlrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie
Report | Print
Sep 18, 2022 -

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
September 16, 2022

Very courteous and professional service by all the service people involved with servicing my car the Lexus dealership. More

by argrimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski, Tony Coyoc, Lori Devega, Josie Garcia, Brenda Ramirez, Elena Soriano
Report | Print
Sep 18, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

Helpful
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