Lexus of Brookfield

Great expierence all around! Thank you for taking care of us and working with our timeline and budget. Very appreciative of your time! Thank you very much for everything! Thank you for taking care of us and working with our timeline and budget. Very appreciative of your time! Thank you very much for everything! More

Excellent service! Wade is an extremely professional employee at the Lexus dealership. He is very helpful and takes time to familiarize the customer with all of the tech Wade is an extremely professional employee at the Lexus dealership. He is very helpful and takes time to familiarize the customer with all of the tech gadgets on the car. Thanks for your expertise. It is always appreciated! More

New Car Technology Tutorial and Regular Service My husband bought me a new Lexus NOT at thie dealer and, despite that, they have been a dream to work with as I learn about all the technology in my c My husband bought me a new Lexus NOT at thie dealer and, despite that, they have been a dream to work with as I learn about all the technology in my car. I am not very proficient with it and they are always patiently answering my questions in a way I can understand. I will only buy Lexus from now on. One, they are AMAZING cars. Two, the customer service is OUTSTANDING!! More

Enthusiasm is Contagious I visited Lexus of Brookfield to have my IS250 serviced one day in December 2018. Decided to visit the showroom to possibly consider what vehicle to I visited Lexus of Brookfield to have my IS250 serviced one day in December 2018. Decided to visit the showroom to possibly consider what vehicle to lease next. I decided I wanted a different, less sporty model. Kevin Bell was gracious enough to drive me over from the service center to the showroom and show me exactly what was available. His warm and friendly personality inspired me to consider a new ES 350. Kevin patiently reviewed various purchase/lease plans with me and did his very best to accommodate the price I was willing and able to spend. I was 100% satifisfied with the process and must admit that Kevin's enthusiam for Lexus in general and this car specifically was genuine and contagious. The delivery process of my new vehicle one week later was equally enjoyable. I have always been very well treated by the salespeople and other staff at this Lexus location. Red carpet treatment has made me a loyal customer. More

Amazing! Working with Sam, Wade and Jordon was delightful. It was a busy day and each if these gentlmen made our experience amazingly easy. We bow in thanks! Working with Sam, Wade and Jordon was delightful. It was a busy day and each if these gentlmen made our experience amazingly easy. We bow in thanks! More

Technology assistance "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who "Employee engagement is critical to guest engagement'. An employee who encourages himself to fix any problem is few and far between. An employee who encourages himself to fix any guest problem on his own personal time when he is booked out for approximately one month, is unheard of!! Lexus Wade, you are one in a million and Highly Valued!!!! I'm a forever fan and Thanks Tons!!!! MA Matter More

The difference is so evident It begins with available customer parking - right up front and center - always a slot available for you. The reception has a warm and welcome feeling It begins with available customer parking - right up front and center - always a slot available for you. The reception has a warm and welcome feeling to it - pick a cookie while you wait impatiently, never too long. Talking to Sam didn't feel like talking to a car salesman, it felt like a conversation. He definitely wanted me to buy a car from him, but at no point did it feel like he was pushing me into a half-baked decision. He gave me time to consider and left no aspect of the conversation unattended, even though at times our conversations did go on a tangent. My questions did not tire him. He was enthusiastic as my wife and kids walked in with me to pick up the car. He worked with his managers to get me a deal that worked for me. He made sure my wife had a bouquet and a bow on the car and enough pictures for her social spoilings. In the end it felt like a satisfying experience and Sam made it awesome for us. More

Made the decision easy! Very helpful, knowledgeable, friendly, and made the car buying experience pleasant. Very happy with the new vehicle and the ease of the purchase in ge Very helpful, knowledgeable, friendly, and made the car buying experience pleasant. Very happy with the new vehicle and the ease of the purchase in general. More

Friendly and professional I traveled about 4 hours to find the vehicle I wanted. I had been to several dealerships and Brookfield just had a different “feel” when I walked in a I traveled about 4 hours to find the vehicle I wanted. I had been to several dealerships and Brookfield just had a different “feel” when I walked in and started my process. Professional, friendly and very knowledgeable in what they were selling. There vehicles were clean. Some of the dealerships we called ahead of time about specific vehicles and they were filthy. I did not call Brookfield and their vehicles were spotless. They stayed late so I did not have to make another 8 hour round trip to pick my up vehicle. More

Pleasant and knowledge dealership Our salesman Dave was very friendly and straight forward. We weren't pressured in to buying extras when completing the finance portion of the sale wit Our salesman Dave was very friendly and straight forward. We weren't pressured in to buying extras when completing the finance portion of the sale with Brian. Wade demonstrated the car tech like he drives it daily. I'm sure he'd be able to help answer any questions I'd have over the phone. More