Lexus of Brookfield

Above and Beyond Service! EVERY single staff member that was a part of my car buying experience, showed me the best customer service! Jim explained the process to me step by s EVERY single staff member that was a part of my car buying experience, showed me the best customer service! Jim explained the process to me step by step! I didn't feel pressured while testing the vehicles either. I was very comfortable! He made sure that all features were included in my vehicle, from the keys to the floor mats! Wade was very patient and knowledgeable in showing me the technical features of the vehicle! I enjoyed him showing me the audio system worked. I would recommend Lexus of Brookfield to anyone because they know how to keep their guests comfortable and satisfied! More

Pleasurable Experience This was our second trip from South Dakota to Lexus of Brookfield in 2 years, and both times we left with a new RX350. The cars have been nice and th This was our second trip from South Dakota to Lexus of Brookfield in 2 years, and both times we left with a new RX350. The cars have been nice and the experience was super. We were treated like family. We really appreciated all the extra time everyone had to take to complete the out-of-state title work. Sam was great with finding us the perfect SUV and coordinating with the office on the paperwork. More

Being treated with respect We visited the Lexus dealership to find a used car for my daughter. This was her first experience with financing a car. We went to a variety of places We visited the Lexus dealership to find a used car for my daughter. This was her first experience with financing a car. We went to a variety of places and drove a good number of cars. She saw first hand here how people ought to be treated when they're making an important purchase like this; with respect and patience. The first car we looked at we liked, but Jeff asked us to wait to have the service department look it over. It was found to be unsafe. What parent doesn't appreciate someone else looking out for the safety of their children? They passed on a potential sale with safety as their priority. Big points from me for that. Ultimately we found another car (after visiting other showrooms) and Jeff again was patient from decisioning to financing. I would recommend Jeff and this dealership to everyone. Thank you, Jeff. More

Great Customer Service Sam Aly and the finance manager Jordan Klein were very easy to work with. They didn't pressure us to buy a vehicle. They have nice refreshments and Sam Aly and the finance manager Jordan Klein were very easy to work with. They didn't pressure us to buy a vehicle. They have nice refreshments and we received a dozen of roses after making a purchase. They definitely made us feel welcomed! More

A Tension Free Experience Sam Aly was great to work with. Relaxed communicator. Easy to talk to and most importantly a good listener. It was like talking to a friend. The Sam Aly was great to work with. Relaxed communicator. Easy to talk to and most importantly a good listener. It was like talking to a friend. The complete "deal" was done tension free. Felt at ease throughout from initial contact to completed purchase. More

Great from start to finish Wade, Brian, Sam and Larry all provided a top notch customer service experience from start to finish. Thank you all for going above and beyond. Wade, Brian, Sam and Larry all provided a top notch customer service experience from start to finish. Thank you all for going above and beyond. More

Great dealership, thank you Jim Janowski !!! Jim Janowski has taken care of me and my family for YEARS! He is awesome to deal with and he is what product specialist should dream to be like...WOW! Jim Janowski has taken care of me and my family for YEARS! He is awesome to deal with and he is what product specialist should dream to be like...WOW! Super knowledgeable!!! Thank you Jim for taking such good care of my Father last month! Jimmy Janowski is the guy you want to ask for hands down! We can't express how much we appreciate you Jim, keep up the great work! Johnny More

Awesome experience He was extremely helpful in explaining every awesome thing my car can do!! This is such a great service! Wade is extremely knowledgeable! I would r He was extremely helpful in explaining every awesome thing my car can do!! This is such a great service! Wade is extremely knowledgeable! I would recommend spending the extra time there! More

Easy to work with!!! I found Sam and the staff easy to work with and truly interested in my business. I had been shopping around for the past three months with other local I found Sam and the staff easy to work with and truly interested in my business. I had been shopping around for the past three months with other local dealers. The other dealers I contacted used un-ethical and dishonest business practices to try sell me a vehicle. Thanks Sam and Lexus of Brookfield !!! More

Great Experience I recently purchased a used vehicle from Lexus of Brookfield. I have never been a Lexus owner or Lexus of Brookfield customer before this experience, I recently purchased a used vehicle from Lexus of Brookfield. I have never been a Lexus owner or Lexus of Brookfield customer before this experience, I was very impressed with he professional manner Scott interacted with me and my wife. He was very knowledgeable and made the car buying experience great.. More