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Lexus of Brookfield

Brookfield, WI

4.9
3,672 Reviews
Welcome to Lexus of Brookfield, where our guests are as special as our brand. We invite you to visit Lexus of Brookfield and engage in the Lexus experience that everyone is talking about! Whether you come in to view a new Lexus, L/Certified Pre-Owned Lexus, Pre-Owned, explore financing options, leasing options or view our large stand-alone Service Center, you will encounter how Lexus of Brookfield gives you the service you deserve. We are your premier Lexus dealer! Call or visit us today to experience the finest luxury vehicles ever built. Experience Amazing! Sincerely, Joe Palmisano, Executive General Manager
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20001 W Bluemound Rd

Brookfield, WI

53045

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Showing 3,672 reviews

July 07, 2024

Salesperson was friendly but I did research and knew a bit more about the car. I was a bit disappointed - left message for sales manager, no return call (2 days after purchase). Also, some accessories s More

by JM
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steve The Greek Haidman
Jul 08, 2024 -

Lexus of Brookfield responded

Hi, my name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

Jul 26, 2024 -

JM responded

I left you a message - but never received a return call.

July 06, 2024

Isaac was knowledge, customer-oriented, and friendly. The sales manager thoroughly explained the process of finding the exact vehicle we wanted. Great experience! More

by Jodykoehn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Aly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa Hernandez
Jul 07, 2024 -

Lexus of Brookfield responded

Hi, we're glad to hear you found Isaac to be so informative and helpful. Feel free to reach out to us if you need anything. Have a wonderful day.

July 05, 2024

I was super impressed with the customer service and was very happy with my experience with both Issac and Lexus of Brookfield. More

by Haileymhanson08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

Lexus of Brookfield responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

Alan Zinda made the car-buying experience pleasurable from beginning to end ... a 5-Star level of customer service. Alan volunteered to go on the test drive to answer questions, responded to our upgrad More

by Diane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Zinda
Jul 05, 2024 -

Lexus of Brookfield responded

Hi Diane, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2024

Dealership and Alan Zinda were very professional and made the process easy and fast. The car is great More

by weisharjoe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Zinda
Jul 06, 2024 -

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 04, 2024

Great experience with Lexus of Brookfield! Recently purchased my first Lexus and Steve was wonderful to work with; very friendly, attentive, and communicative during the entire process. Excell More

by JMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve The Greek Haidman
Jul 06, 2024 -

Lexus of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 03, 2024

Bob Hill was great from the moment we got there to look at and test drive the used car for my son up through negotiating the sale. We were able to quickly reach agreement on a price and he had the vehicle More

by Bob Tromp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Lexus of Brookfield responded

Hi Bob, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. We hope you have a great day!

July 03, 2024

Isaac was great to work with and provided great customer service. I am very happy with my new vehicle. I highly recommend him and Brookfield Lexus! More

by Baileyjeanholt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Lexus of Brookfield responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

July 03, 2024

Worked as a team to ensure process continued to move forward even while primary salesman had several customers. More

by Sk2pg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mayen
Jul 04, 2024 -

Lexus of Brookfield responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2024

I have just recently purchased a Mercedes C43 AMG with lexus of brookfield. it was the best car shopping experience i ever had. I schduled the appointment with Alan Zinda, the only retired cop in the sale More

by cyrus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Aly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Elbiadi, Alan Zinda
Jul 03, 2024 -

Lexus of Brookfield responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus of Brookfield. Please let us know if there is anything else we can do for you; we are more than happy to help!

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