Lexus of Brookfield - Service Center

Great help with tech issue! Thank you Wade for making yourself available on short notice and solving my phone connectivity problem! It was a mystery to me why I was suddenly abl Thank you Wade for making yourself available on short notice and solving my phone connectivity problem! It was a mystery to me why I was suddenly able to make outgoing calls through my RX350 but not receive incoming. I would never have guessed it to be an issue with a recently changed setting on my fitbit. Thank you for "sticking with it" and resolving the problem. Your tech help has been invaluable on more than one occasion and it is so good to know you are there should any future issues arise. More

Wade, tech specialist, is the best We needed help connecting a new phone to our RX and Wade was very helpful, informative, and pleasant as always. Hope he never leaves this dealership. We needed help connecting a new phone to our RX and Wade was very helpful, informative, and pleasant as always. Hope he never leaves this dealership. More

Assistance with vehicle technology Staff always helpful! Most recently - Wade/Lexus Technology Specialist - resolved my Bluetooth issues. He was very patient with me (a technology novi Staff always helpful! Most recently - Wade/Lexus Technology Specialist - resolved my Bluetooth issues. He was very patient with me (a technology novice) and extremely knowledgeable. A very positive interaction. This dealership has consistently met all our service/support expectations. More

Excellent! Superior, Fast and Friendly! My husband and I have both purchased New vehicles from your dealership and have been very pleased with the quick response we received from Wade on a c My husband and I have both purchased New vehicles from your dealership and have been very pleased with the quick response we received from Wade on a couple of technology issues. More

review features and leather repair Wade was very helpful explaining the features of my car in a way that I could uderstand. Scott miraculously repaired a rip in the interior leather Wade was very helpful explaining the features of my car in a way that I could uderstand. Scott miraculously repaired a rip in the interior leather on my car door handle. More

Follow-Up Technology Visit When I bought my Lexus, part of the process was to meet with the technology specialist who would walk me thru the bells and whistles of my new car. He When I bought my Lexus, part of the process was to meet with the technology specialist who would walk me thru the bells and whistles of my new car. He was very knowledgable and patient. He took his time and explained things very well. I recently needed to return for some "advanced" settings and he again went above and beyond to help me with my questions. More

Lexus Enform issue resolved Many thanks to Wade Schumacher for his assistance in resolving my issue with the Lexus Enform auto-start feature on my 2016 ES 350. The Android opera Many thanks to Wade Schumacher for his assistance in resolving my issue with the Lexus Enform auto-start feature on my 2016 ES 350. The Android operating system on my cell phone required updating and Wade was most helpful in diagnosing and explaining the problem. This is exactly the type of customer service that keeps me coming back to Lexus of Brookfield. More

Excellent service! I want to say special Thank you to the Technology Specialist - Wade Schumacher for his knowledge and professionalism. He was very helpful with any t I want to say special Thank you to the Technology Specialist - Wade Schumacher for his knowledge and professionalism. He was very helpful with any technical questions and problems. Dale Roeglin very professional, friendly and very helpful. Dale sold us Rx 350 two years ago and he is still concern about our well being. Love the place. More

Wade Schumacher, Delivery Specialist Wade took 2 hours out of his busy day to enable my Bluetooth hands-free calling features, and he also spent much time analyzing and reconfiguring my M Wade took 2 hours out of his busy day to enable my Bluetooth hands-free calling features, and he also spent much time analyzing and reconfiguring my MP3 player as the car stereo wasn't recognizing all the songs in the player. It now works perfectly, and apparently this free service is part of Jack Safro's customer service ethic. I am most grateful especially since I purchased my Lexus over 2 and a half years ago!. Thanks again! More

Wade Schumacher Help With Blue Tooth - AWESOME HELP Wade Schumacher was extremely helpful. Not only did he correct my problem but he also helped me with other questions I had with no hesitation. His Wade Schumacher was extremely helpful. Not only did he correct my problem but he also helped me with other questions I had with no hesitation. His personality, skill and mannerism was non-intimidating. He was there for me...the customer...100% and totally present. I even left with a smile on my face and even better feeling about Lexus than I had. More