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Lexus of Brookfield - Service Center

Brookfield, WI

4.8
200 Reviews

200 Reviews of Lexus of Brookfield - Service Center

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May 31, 2023

Great employees. Friendly enviorment. Tony Mayen is a wonderful addition to my Lexus dealer of choice. More

by Grimlock031681.jm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mayen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 10, 2023

Shane was super helpful and knowledgeable. I will definitely be back for my next service More

by apex10719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2023 -

Lexus of Brookfield responded

Wow and so many stars!! Thank you for the kind words about Shane and our team. We are truly grateful for your business and for taking the time to leave us this positive review. Joe Palmisano, Executive General Manager

Helpful
April 29, 2023

wonderful service, great staff, comfortable waiting room and private offices to work in. Its my go to service center More

by adkt119
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2023 -

Lexus of Brookfield responded

Thank you so much for the kind words and for taking the time to leave us a review and for the special recognition of Shane in our service department. We are truly grateful for so many stars. Joe Palmisano, General Manager

Helpful
April 29, 2023

I was very impressed by the customer service and the quality of the wash and vacuuming after the service More

by apex10719
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2023 -

Lexus of Brookfield responded

Thank you so much for the kind words and for taking the time to leave us a review and for the special recognition of our dealership. We are also truly grateful for so many stars. Joe Palmisano, General Manager

Helpful
March 31, 2023

Great service, friendly advisors, and a gorgeous waiting room with private offices and all sorts of snacks and different beverage options for free More

by sil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Lexus of Brookfield responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

Helpful
March 15, 2023

Marylou V and the team were great for my car routine service. Thank you and look forward to seeing you next time. More

by Purplefc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marylou Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2023 -

Lexus of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs.

Helpful
January 27, 2023

MIKEY WAS AMAZING, GREAT KID. VEHICLE WAS IN FOR SERVICE EVERYTHING WENT PERFECT. VEHICLE WAS WASHED AND VAC. More

by JOE.OCBASKETBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Lexus of Brookfield responded

Hi Joe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Helpful
January 17, 2023

Received great service at Lexus of Brookfield, Bryan was friendly, honest and caring. I will ONLY go back to Bryan for any service. More

by Cassietreuer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Faust
Report | Print
Jan 18, 2023 -

Lexus of Brookfield responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Brookfield as your first choice for all your vehicle needs. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
January 13, 2023

I have purchased two Cars from them. Recently,I had to add an after market remote starter. The service department here is amazing. The help they gave me was incredible. The person helpi More

by Jer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Lexus of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Helpful
October 07, 2022

What a great place! !! Incredible people!! Great vehicles, awesome service from everyone all the way around. Thank you Joe Palmisano, such a warm and wonder feeling here, More

by Mike W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Palmisano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Snider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Verbie Swanigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Zilvitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wandrey, Nikolaos Vlahos, Loni Musolf
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Oct 09, 2022 -

Lexus of Brookfield responded

Wow and how nice for you to mention myself and my team in your review. We are truly grateful you took the time to write and share your feelings. We also love to receive so many stars! Joe Palmisano, General Manager

Helpful
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