Lexus of Brooklyn

The team were professional, friendly and courteous. John listened to what we needed and was able to deliver exactly what we were looking for. He was never pushy and never came off as "SALEZY" using sales p listened to what we needed and was able to deliver exactly what we were looking for. He was never pushy and never came off as "SALEZY" using sales pitches. He made us comfortable, he was conversational and personable. We were very impressed with Frank who helped us with the paperwork. Frank was very informative and I learned so much about the car. He was confident and extremely knowledgeable. More

The experience at Bay Ridge Lexus was exceptional. The salesman understood exactly what I desired in my new automobile and made every effort to meet my needs. All dealership staff were accomadating from s salesman understood exactly what I desired in my new automobile and made every effort to meet my needs. All dealership staff were accomadating from sales to financing to service. More

MY NAME IS RAFAEL RIVERA; IWENT TO BAY RIDGE LEXUS TO SEE A 2003 BMW ADVERTISED ON LINE WITH TO BE HONEST, NOT A FEW APPREHENSIONS. I WENT EXPECTING TO BE DISSAPOINTED;( THE CAR WOULD NOT BE THERE, IF IT'S T A 2003 BMW ADVERTISED ON LINE WITH TO BE HONEST, NOT A FEW APPREHENSIONS. I WENT EXPECTING TO BE DISSAPOINTED;( THE CAR WOULD NOT BE THERE, IF IT'S THERE WOULD NOT BE IN THE SAME CONDITIONAS POSTED, THEY WOULD CLAIM THERE WAS A MISTAKE ON THE PRICE, ETC.) TO MY SURPRISE THE CAR WAS ACTUALLY THERE, WAS EXACTLY AS LISTED AND THE PRICE WAS THE SAME. I WAS STARTING TO FEEL MORE OPTIMISTIC AND WENT INSIDE THE DEALERSHIP AND THEY PUT ME IN THE HANDS OF ONE OF THEIR SALESMEN. AS WE STARTED WALKING BACK TO WHERE THE CAR WAS, MY SKEPTICISM STARTED TO WANTING TO CREEP BACK IN AGAIN, BUT IT NEVER DID, THANKS TO THE WONDERFUL PERSONALITY AND FRIENDLY DEMEANOR OF MR. PALMIERI. I FELT I WAS DEALING WITH AN HONEST, SINCERE PERSON. HE MENTIONED THAT THERE WAS AN EXTRA FEE THAT WAS CUSTOMARY AND EVEN THOUGH I THOUGHT IT WAS JUST A SUBTERFUGE TO JACK THE PRICE UP, MR PALMIERI WAS VERY PATIENT AND CORDIAL DURING THE NEGOTIATIONS. NEVER SEEMED ANNOYED OR PUSHY. THE PURCHASING EXPERIENCE WAS A LOT MORE PLEASANT THAN ANTICIPATED THANKS IN IN A BIG PART ON THE PROFESSIONALISM AND LIKABLE DEMEANOR OF MR. PALMIERI. I WAS VERY WELL TREATED NOT ONLY BY JOHN BUT BY ALL THE PERSONNEL OF BAY RIDGE LEXUS. THANK YOU. More

My overall buying experience with Bay Ridge Lexus was very positive. My sales person, Jerry Petitto, was extremely courteous and professional. I informed Jerry that I would be traveling 60 miles to come very positive. My sales person, Jerry Petitto, was extremely courteous and professional. I informed Jerry that I would be traveling 60 miles to come to Bay Ridge to see the 2011 ES350 that I viewed on their internet site. I requested Jerry to review the condition of the car and share with me his observations so as not to waste a 120 mile round trip. When I arrived at the dealership I was pleasantly greeted and surprised to see that the ES350 was in excellent condition as Jerry described to me earlier in the week. Jerry made the sale a pleasant experience and diligently followed up on a couple of minor open items after the sale. I would definitely recommend others to purchase their Lexus from Bay Ridge and to be sure to request Jerry as their sales person. More

3/31/12 located vehicle actively listed on Ebay "Item number: 170816306476 2009 Lexus ES350 Ultra Luxury Package. Contact dealership via email and phone on it's availability and got a reply on "Item number: 170816306476 2009 Lexus ES350 Ultra Luxury Package. Contact dealership via email and phone on it's availability and got a reply on 4/2/12 via email and phone it was available, GREAT! Very excited took the day off from work. Also, had 2 other family members take off from work to share the excitement. Drove 3 hours to the Bay Ridge Lexus dealership and was informed the car was sold over a month ago. What?! Yes, sold. The Lexus was still active on ebay with bids. The internet sale assocaiate (Tim) stated "It's an error on ebays part" not our fault (it's always easy to point the finger at someone else Tim). We have removed and ended this listing last month. We have no idea, why it's active. Apparently, this same vehicle was an issue with the previous buyer on ebay. No one took the time and initiative to resolve the issue. The buyer did leave a negative feedback on ebay. While at the dealership, I showed the active listing to all the mentioned personal mentioned above. No one wants to take responsibilty. How inconsideate?! Now, as you can see my frustration level is raising... Ok, car is gone, move on right? OK...gets better. This dealership is a "JOKE". I was told by (Tim, Keith and "GSM Mr. Eugene Woods") we took in a trade over the weekend, it's a Lexus ES350 Ultra Luxury Package 2010, but the price will be more, ok. Same color same package etc. They showed me the car and said, it's cost was $xxx amount ok. Then, the GSM Eugene, states I've "verbally" promised a friend, I would hold this car for him until Tuesday. This friend is the bread and butter of my business, I could not so this to him. But on the other hand telling me to go screw myself... There is no deposit or sale agreement contract on the car, but it's a friend, who comes before a first time customer to his dealership. Screwed not just once, but twice. WOW! talk about having a knife in your back and then having it turned. Great job Eugene, Thanks! This is how Eugene operates his dealership. At this point, I'd rather look getting into MB or BMW, where I've never had bad experience. I did file a complaint with Lexus Corporate office in regards to my experience. I have been a loyal Lexus customer for 15 years. Every 9-12 months I either purchased or trade in my Lexus for a new one. Never had any negative experience compared to Lexus of Bay Ridge. More

Bay Ridge Lexus has very friendly and professional stuff. They spent enough time to help me to replace my old car with newest used car. Finally, they pricelly matched 2009 R350 with my budget limits. I ap They spent enough time to help me to replace my old car with newest used car. Finally, they pricelly matched 2009 R350 with my budget limits. I appreciate their business. Thanks Yury Karfiol More

Dear Bay Ridge Lexus, First I would like to thank each Dear Bay Ridge Lexus, First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehic Dear Bay Ridge Lexus, First I would like to thank each and one of you for a wonderful service that you have provided to me while purchasing a vehicle from your dealership . I understand that customers can be difficult at times. However we want what we want, and your people at Lexus make sure that customers are satisfied with their vehicles and customer services. I purchased ES 350 LEXUS from Bay Ridge Lexus and my Sales Leasing Consultant was John Palmieri and the service that he provided to me and treated me with respect and making sure that I walked out of the place %100 satisfied was just amazing. Thank you Mr. Palmieri, this kind of service will bring me back to lexus to purchase another vehicle from you again, and I get to share the experience with other people and send them to Bay Ridge Lexus to purchase their next vehicle. Thank you all again. More

GREAT SERVICE , GREAT PEOPLE , CAR WAS WASHED AND READY FOR ME WHEN PROMICED. I WAS GIVEN A LOANER FOR THE THE 2 DAY . " BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE " THANK YOU SO MUC FOR ME WHEN PROMICED. I WAS GIVEN A LOANER FOR THE THE 2 DAY . " BETTER THEN LEXUS OF MANHATTAN WHERE I PURCHASED THE VEHICLE " THANK YOU SO MUCH MICHAEL CONTEDUCA 2161 65TH STREET BROOKLYN NY 11204 347-277-2105 More

Buying a car out of state can be an unnerving experience. One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 20 One has to depend on the third party reports such as CarFax and AutoChek as well as the honesty of the seller and good common sense. I purchased a 2010 RX350 with only 15K miles from BayRidge Lexus.I realize that dealers don't always know everything about the vehicles they take in on trade, but I figured I couldn't go too wrong buying a 2 year old car with only 15K miles and clean reports. Well, I got home (350 miles away)and discovered a couple problems. I made some phone calls to the dealership and ended up talking with the General Manager. He was concerned and compassionate and told me that one option is to bring it back to have the issues corrected. Since this wasn't entirely feasible, arrangements were then made with a local shop to correct the problems. I was quite impressed as Bay Ridge Lexus went out of their way to uphold their image and the image of the Lexus brand. More