Lexus of Cerritos

Highly not recommend this dealer specially when you are selling or trading your car in. Make sure you get your check before walking out of dealership. Make sure you don’t believe when they promise you to d selling or trading your car in. Make sure you get your check before walking out of dealership. Make sure you don’t believe when they promise you to drop of your check at your home or your work. Make sure if they ask you come back tomorrow they give you enough information what time. Do not buy car if you are still not getting back your check or money from your trading or we buy your car plan. Have bad experience to get our check back from this sales department after 5 days for we buy your car plan. It is supposed to take 1 hour. be careful and aware after they sale you a car you are not the same customer before buying that car, because they already sold and made their commission not care about you any more at all. More

Danielle from Loaner Department has a Horrible attitude and unprofessional, I could not recommend coming to this location. A Coworker tried warning about This location employees but I wanted to see for mys and unprofessional, I could not recommend coming to this location. A Coworker tried warning about This location employees but I wanted to see for myself! Unfortunately they were right, Glendale has a good service professionalism noticed throughout entire company. More

Never buy a car from here feb 5th started the process first I was approved then denied signed all paperwork made me waste money insuring the car still can’t get back my deposit general manager returned m first I was approved then denied signed all paperwork made me waste money insuring the car still can’t get back my deposit general manager returned my call but did nothing it’s March 9th 2021 still no refund was promised it would be sent overnight then overnight turned into the following Monday a week later still no refund I need to find out whose the ceo terrible experience run do not buy a car from these people do not give them any cash run run run Elain Sanchez is nothing but a liar do not deal with her she is in sales More

Terrible experience at this dealership. Not only were they very unresponsive but the salesman (Ben) actually hung up in my face when I questioned him about the status of my approval. Can you believe it? they very unresponsive but the salesman (Ben) actually hung up in my face when I questioned him about the status of my approval. Can you believe it? He hung up in my face. Not only that he nerve to insinuate that my business illegitimate. My family has been in the real estate business for over 25 years. To make matters worse, his superior (Mustafa) responded to my complaint by saying ‘ What do you want me to fire him? Will that make you feel better?’ If this isn’t unprofessional and poor treatment of a customer then I don’t know what is. Yes, he needs to be fired. We as customers are always right. Thats the first rule in customer service. Marc More

Eddie was a fantastic sales person, honestly the best I have dealt with and I've bought dozens of cars over the last few decades. Very helpful, made the out of state purchase a breeze and fun. His after th have dealt with and I've bought dozens of cars over the last few decades. Very helpful, made the out of state purchase a breeze and fun. His after the sale follow up is also seriously impressive. Sales is great here, finance is terrible. More

Beware of this dealership, this place is scam. I when to this dealership because is closest to me. The salesman was no knowledge to all, all they want is your money and sell you at vehicle then kick you out this dealership because is closest to me. The salesman was no knowledge to all, all they want is your money and sell you at vehicle then kick you out. No follow up service, no assist for any issue/ problem with your brand new vehicle. After sale, salesman won’t answer your call any more, no call back or repose any messages. When drop by again to the dealership, other staffs won’t help and keep telling me call that salesman. More

Don't buy a car from this dealership. My wife and I purchased a BMW X1 from this dealership on June 13, 2020. Fast forward to October 17th, 2020 and the entire break system needs to be replaced after d purchased a BMW X1 from this dealership on June 13, 2020. Fast forward to October 17th, 2020 and the entire break system needs to be replaced after driving less than 5,000 miles. The sales rep sold us on a insurance policy to cover the interior and exterior for any scratches, fading, tears, stains, etc. Called the insurance coverage to come out and repair a scratch on the rear bumper only to learn that scratches are not covered. Which is exactly the opposite of what the sales rep at the dealership told us. After 6 months I am already out almost $3,000 for brakes and an insurance policy that doesn't cover what they said it would cover. Do yourself a favor and go somewhere else. More