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Lexus of Cerritos
Cerritos, CA
1,901 Reviews
Lexus of Cerritos is the best place for new Lexus vehicles and pre-owned cars in Orange County. Our expansive showroom features one of the largest inventories of new Lexus vehicles around, as well as having a large selection of pre-owned cars, trucks, and SUVs for sale. And if you can't find that perfect new or pre-owned Lexus, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Cerritos, just across from the Los Cerritos Center.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,901 reviews
December 27, 2021
took my Lexus Rx350 in for first service maintenance. Waited in the lobby for it to be finished. Cindy Noun was the Service Advisor. So far, the maintenance was done well and my car came back washed & Waited in the lobby for it to be finished. Cindy Noun was the Service Advisor. So far, the maintenance was done well and my car came back washed & ready for the road. The only thing that bothered me is my settings for lights was turned off &I did not realize it until I was driving in the dark with no lights. My dash board had no lights as well and settings were changed. I had to park to fix everything before I could get back on the road. More
by suzannehaas
Employees Worked With
Cindy Noun
November 06, 2021
I contacted them regarding the 2011 Lotus Evora and they never even bothered to respond to my inquiry. If I could have given them zero stars I would. never even bothered to respond to my inquiry. If I could have given them zero stars I would. More
by rashmi_merchant
Employees Worked With
Peter Agnew
November 04, 2021
Adviser Rosel Samala was very accommodating and helpful when I came in without an appointment. He was very understanding of my situation. He explained everything thar had to done. Upon picking up the car h when I came in without an appointment. He was very understanding of my situation. He explained everything thar had to done. Upon picking up the car he gave me some recommendations on what needs to be done with the car. He was not pushy at all More
by sfacomm
Employees Worked With
Rosel Samala
October 25, 2021
Went in 10/17/21 at 2:30pm for taking a look at 22 GX460. No adjustments on pricing, totally understand given current market. However, when I told sales that I’m doing our own financing through my bank, the No adjustments on pricing, totally understand given current market. However, when I told sales that I’m doing our own financing through my bank, they said they still need to run my credit. Does not make any sense. Why would they need to run my credit when I’m bringing a certified check from my bank? I called Lexus Financial Services at the dealership and confirmed I would not need to complete a Lexus financial credit app. When I refused to comply with providing a credit app, The sales associate called over sales manager Walid Sarsak. I asked him which forms of payment do you accept? He answered “Cash or cashiers check.” I informed him that im doing my own financing with my bank, so if my bank issues a cashiers check, is that fine? He says no because it’s an option contract. He kept on playing game of circles that made the conversation go nowhere. Normally, dealers don’t need to run credit when a buyer has its own certified check from their own bank. He explained that credit check is needed when receiving a certified check because dealer needs to release title when my loan is paid off. Not true, the lender is the title holder until loan is paid off, not the dealer. I left after that I could not hold a conversation with him, and ruined this entire Lexus purchasing experience. This was by far the worst Lexus Dealership experience I ever had after my 3rd Lexus purchase. I will never come back to this dealership again and will certainly not recommend anyone. I informed Mr. Sarsak that I called HQ and shared horrible experience Lexus of Cerritos provided to its customers. More
by jcho009
Employees Worked With
Walid Sarsak
