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Lexus of Chandler

Chandler, AZ

Overview
Reviews
4.9
280 Reviews
Call Dealership (480) 421-4000

7430 W Orchid Lane

Chandler, AZ

85226

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Showing 280 reviews

October 08, 2021

I always have a great experience dealing with Lexus.I find them to be very friendly and professional. More

by quinn2levy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dax Wood
Report | Print
Oct 09, 2021 -

Lexus of Chandler responded

Thank you for choosing Lexus of Chandler. We are happy to know that you enjoyed a friendly and professional experience. We can't wait for your next visit.

Helpful
October 03, 2021

Very good buying experience. Delivery and exploration of car technology was very well done. I would recommend Lexus of Chandler to my friends. More

by Ron and Debbi R
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Charles, Miguel Bunthouwongse, Sam Ladd, Greg Walling
Report | Print
Oct 04, 2021 -

Lexus of Chandler responded

Hi there, We are pleased that our Sales Department could provide you a very good buying experience. Enjoy your purchase and at Lexus of Chandler we appreciate your recommendation. We hope to see you again.

Helpful
September 27, 2021

Had an easy and very informative buying experience. The process was much quicker than expected. Excellent service and professionalism! More

by bricker1851
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sang Kingsley, Joe Rickoff
Report | Print
Sep 27, 2021 -

Lexus of Chandler responded

Hi there, Thank you for your positive review. We are thrilled you had a timely, informative and professional purchasing experience with our Sales Team. We hope you enjoy your new purchase and we are looking forward to your next visit with us here at Lexus of Chandler.

Helpful
September 21, 2021

Been there since 2017. Dax Wood is the best customer service representative I’ve ever had. More

by Dombike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dax Wood
Report | Print
Sep 22, 2021 -

Lexus of Chandler responded

Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Dax. We appreciate the positive feedback, and we are looking forward to seeing you in the future!

Helpful
September 17, 2021

My experience was great. Misty my service advisor was amazing. She was helpful and informative. I will definitely be back and highly recommend this Lexus to anyone. More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty Miller
Report | Print
Sep 18, 2021 -

Lexus of Chandler responded

Hi Annie, Thank you for telling us about your great experience. It is fantastic that you found our Service Department to be helpful and informative. We appreciate your recommendation and at Lexus of Chandler we look forward to your next visit.

Helpful
September 15, 2021

Gene was extremely helpful and responsive. Purchase was completely virtual. Entire process took about 2 weeks from first call to delivery to Maryland. would definitely recommend! More

by Clifton908
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Penna
Report | Print
Sep 16, 2021 -

Lexus of Chandler responded

Hi Clifton, It makes us happy to hear that you found our Sales Department to be extremely helpful and responsive. We hope that you enjoy your purchase and we are grateful for your recommendation. Thank you for choosing Lexus of Chandler and please know that you are always welcome here.

Helpful 1
September 14, 2021

All the people working at Chandler Dealership were exceptionally friendly and professional made everything quick and easy More

by Casey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ladd, Greg Walling
Report | Print
Sep 14, 2021 -

Lexus of Chandler responded

That's wonderful to see, Casey! We are so happy to learn that each member of the Lexus of Chandler team that you encountered was personable and professional. If we can be of future service, please be sure to let us know.

Helpful
September 13, 2021

Found Misty to be rather rude and will argue with you instead of saying, "we're happy to look at your car and see what's going on." She seems to be an expert in auto repair, yet knows little about it. N More

by lisad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Misty Miller
Report | Print
Sep 13, 2021 -

Lexus of Chandler responded

lisad, Thank you for sharing your review. Your feedback is important to us here at Lexus of Chandler and I would appreciate the opportunity to speak with you to address your feedback. Please email me at rusery@penskeautomotive.com with your preferred contact information. Thank you, Randy Usery General Manager Lexus of Chandler rusery@penskeautomotive.com

Helpful
September 10, 2021

Gene Penna was great. He answered every question and then some. His help made the my car buying experience so simple and pleasant. He exemplifies Lexus quality and detail. More

by mdmacniv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Penna
Report | Print
Sep 10, 2021 -

Lexus of Chandler responded

It is great to read such wonderful comments about your buying experience with us! Don't hesitate to call Lexus of Chandler if you ever need anything.

Helpful
September 06, 2021

If you don't buy a car from Gene Penna, you will miss out on the BEST sales ever - period!!! He is the BEST!!! By far he is the most attentive, helpful, non-agressive sales person that I've ever experienced More

by Gene
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gene Penna
Report | Print
Sep 06, 2021 -

Lexus of Chandler responded

Hi, Gene! Thank you for sharing your experience, kind words, and for the 5-stars. Lexus of Chandler is glad your visit was the best. We look forward to seeing you again.

Helpful 1
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