Lexus of Cleveland

Ryan Yee is just terrific. My experience with Metro had declined a bit. But, Ryan single-handedly restored my faith in the dealership. My experience with Metro had declined a bit. But, Ryan single-handedly restored my faith in the dealership. More

Great experience with Ryan, especially with the inventory backlog situation. He was accessible & did a great job keeping us informed. backlog situation. He was accessible & did a great job keeping us informed. More

I requested a transmission flush, coolant flush, and check transmission because it is slipping. After Metro having my car for three days, I picked it up and they had not flushed the transmission. I spec check transmission because it is slipping. After Metro having my car for three days, I picked it up and they had not flushed the transmission. I specifically brought my car there because I wanted to see if a flush would get rid of the slip. I called the service writer three times and never received a call back (turns out he was off, but nobody told me that). On the plus side, I was given a very nice loaner car, and they do use the correct coolant when they did the radiator flush. More

Collin was very helpful from beginning to end. Will definitely work with him again. Exceptional Customer service. He kept me informed from the very beginning. If it was something he didn’t have an Will definitely work with him again. Exceptional Customer service. He kept me informed from the very beginning. If it was something he didn’t have an answer for he made sure to point me in the right direction. He never left me hanging. More

Excellent service and answered all my questions. Waiting room is very comfortable! Easy to schedule an appointment Waiting room is very comfortable! Easy to schedule an appointment More

Working with Colin, Tom and Jannelle was a 5 star experience from the moment we arrived to test drive a Lexus ES350, throughput the entire car buying experience. Everyone was very friendly and made u experience from the moment we arrived to test drive a Lexus ES350, throughput the entire car buying experience. Everyone was very friendly and made us feel welcome. Colin and Tom worked with the service department to ensure our car was in pristine condition upon pickup. Because of their outstanding product knowledge, the friendly staff we had the pleasure to work with and superior customer service from start to finish, we just purchased our third car from MetroLexus and we are very happy we did! More

I worked with Tori since I first set my sights on obtaining a 2022 Lexus GX. She was courteous from the beginning and followed me along the way with text updates. Not only was she personable and made obtaining a 2022 Lexus GX. She was courteous from the beginning and followed me along the way with text updates. Not only was she personable and made it as if I was doing business with a long time friend, Tori also made sure that she streamlined the entire process and that any problems/concerns I had were answered in a timely fashion. Tori truly represents the brand well and was a major reason I decided to keep a deposit with the Metro Lexus dealership and await delivery of the Lexus GX. Thank you Tori! I also want to take a moment and mention Peter Mapp, the VP of the Lexus dealerships/auto group. When I first approached the dealership and Tori regarding the Lexus GX, he walked over to my parents and I and offered us refreshments and engaged us in friendly conversation. We had not even talked about the purchase being final or even any exchange of money before Peter made sure we were taken care of and treated with respect. Once I saw how this interaction went and along with the relationship we developed with Tori, I trusted that my money was going to good people who not only cared about providing quality service, but they wanted to ensure that you felt comfortable and "at home." Thank you both again so much! I am excited to keep the relationships going with the service appointments in the future. More

The customer service was the best! Metro Lexus made me feel like family. Thanks for a wonderful experience!, Metro Lexus made me feel like family. Thanks for a wonderful experience!, More

Due to the current challenges in the market, I have been trying to buy a 2022 Lexus NX hybrid since December 2021. I finally picked up my new vehicle on June 9, 2022. I can honestly say that this was the trying to buy a 2022 Lexus NX hybrid since December 2021. I finally picked up my new vehicle on June 9, 2022. I can honestly say that this was the best car-buying experience ever. My sales consultant Terry stayed in touch the entire time. This was more like a conversation than the haggling experience I've encountered at other dealerships. Everyone else I encountered was knowledgeable and friendly. It was truly a pleasure, including the "big reveal" at the end. I may have just become a Metro Lexus customer for life. More

Always excellent service. Quick and thorough turnaround. Friendly, knowledgeable staff. Facility is spotless. Loaner cars are clean and new. Latest technology employed. Quick and thorough turnaround. Friendly, knowledgeable staff. Facility is spotless. Loaner cars are clean and new. Latest technology employed. More