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Lexus of Cleveland

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.9
3,628 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. Call us today or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,628 reviews

March 26, 2022

The best and easiest car buying experience I have ever had! Jessica went above and beyond to accommodate my schedule and delivered the car to me! This is my first Lexus and definitely not my last! Thank y More

by Brittany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denae Jones, Jessica Twardzik
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Mar 26, 2022 -

Lexus of Cleveland responded

Brittany, we love hearing how satisfied you are with your Metro Lexus experience! We'll be glad to share with Jessica how much you appreciated her accomodating care, and we hope your new car exceeds all of your expectations!

March 25, 2022

Cassie in the service department and the technician did everything they could to make my service experience totally satisfactory. More

by jfk22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie
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Mar 25, 2022 -

Lexus of Cleveland responded

We are grateful to have such an enthusiastic team here and will be sure to pass along your thanks to Cassie and the rest of the Metro Lexus staff. Please let us know if there is anything else we can do for you down the road. Take care!

March 24, 2022

Everyone was friendly, and courteous. Skyler in particular was very helpful with tech. It was a relatively painless experience. More

by Miohnwoman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler, David Weaver
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Mar 25, 2022 -

Lexus of Cleveland responded

Thank you for sharing your experience with Skyler and the team! We are proud to have earned your business here at Metro Lexus and we hope to welcome you back in the future. Safe travels!

March 24, 2022

We have both leased and purchased a vehicle, both times feeling that our interests were put first. More

by acmebp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassie; service, David Weaver
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Mar 24, 2022 -

Lexus of Cleveland responded

Thank you for trusting the Metro Lexus team to take care of you! We're glad your lease experience is positive every time.

March 23, 2022

Ryan was quick to respond, professional and very accommodating. Not pushy at all, just got us what we needed efficiently. Highly recommend Metro! More

by ashleyherther211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yee
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Mar 24, 2022 -

Lexus of Cleveland responded

Ashley, thank you for the great review! We are so glad to hear that you had such a seamless experience working with Ryan and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 22, 2022

Great service, easy and fast work. Perfect communication with the customers, great workers who’s ready to help with any questions!!! More

by Nazar Dydyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2022 -

Lexus of Cleveland responded

Nazar, we're always prepared to answer any questions that may arise and to give you all the information you need to make a confident purchase. We're glad to hear your purchase felt simple and efficient, and the whole Metro Lexus team wishes you safe travels on the road ahead!

March 22, 2022

The dealership overall was very clean and organized. All of the staff greeted us with respect and appreciation for our potential business. More

by scottmintus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
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Mar 22, 2022 -

Lexus of Cleveland responded

Thank you for the great review, Scott! We are so glad to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 22, 2022

The service was good, called and got a same day appointment, got me in and out in the time frame they said More

by Don’t have one
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jancha, Paul Cooper, Marcia Jackson
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Mar 22, 2022 -

Lexus of Cleveland responded

Thanks for the review and the kind words about the Metro Lexus service team. We are proud of our efficient work. See you next time!

March 21, 2022

The customer service is outstanding. Everyone is engaging. My experience was and still is Exhilarating! More

by Angmmiller1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler tech support for car , Jeff Sustersic, Denae Jones
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Mar 22, 2022 -

Lexus of Cleveland responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 21, 2022

Colin made my car buying experience absolutely amazing. He went above and beyond to assist me in getting exactly what I wanted. I could not be happier! More

by Kelly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Haire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2022 -

Lexus of Cleveland responded

Congratulations on your new car, Kelly! We are thrilled that Colin and the team took such great care of you and made you a happy customer. Thank you for choosing Metro Lexus for your purchase!

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